MARIA FRANCIA DE GUZMAN
Administrative Assistant/Records Officer
Provo,UT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Heber City Police Department
2023.05 - Current
- Refers police reports to other departments such as City or County Attorney Offices, Backnet, Criminal Investigation, Juvenile Court for further screening
- Performs administrative and other clerical tasks, completes GRAMA requests, and other UCJIS functions.
Research Associate
BYU Marriott School of Business
2022.09 - 2023.04
- Collected data by collaborating with more than 100 universities
- Coded optimization algorithms to compare data and interpret it using MS excel and MAXQDA.
Internal Support Intern
Housing Authority of Salt Lake City
2020.12 - 2021.06
- Primary contact of support for 25-30 tenants
- Documented detailed daily reports, performed administrative and clerical tasks.
Student Immigration Specialist/Student Administrative Assistant
Brigham Young University-Hawaii
2019.03 - 2020.12
- Refined process for organizing 1,400 international student profiles providing better legal status transparency
- Trained 1,400 students about the components of the immigration policies in the United States of America.
Administrative Assistant - BYUH Health Center
Brigham Young University-Hawaii
2018.11 - 2019.03
- Organized patients' data for security and confidentiality purposes
- Processed 30-40 daily financial transactions.
Customer Sales Support - PCC Ticketing Office
Polynesian Cultural Center
2017.11 - 2018.11
- Reached sales quota for PCC tour and show packages
- Resolved customer complaints.
Education
Master of Public Administration - Local Government
Brigham Young University - Marriott School of Business
Provo, UT 2021.08 - 04/2023
Bachelor of Arts - Political Science
Brigham Young University - Hawaii
Laie, HI 2016.10 - 12/2020
Skills
Team Buildingundefined
Leadership Experience
- The Church of Jesus Christ of Latter-Day Saints, Trainer, Sister Training Leader, Trained sister missionaries one on one and 50 sister missionaries on district or zone meetings.
- Black14, Board Chair, Created scholarship program through philanthropic consulting program.
- BYUH Prelaw Society, Vice President for External Affairs, Planned and conducted forums for Prelaw Society members.
Timeline
Administrative Assistant
Heber City Police Department
2023.05 - Current
Research Associate
BYU Marriott School of Business
2022.09 - 2023.04
Master of Public Administration - Local Government
Brigham Young University - Marriott School of Business
2021.08 - 04/2023
Internal Support Intern
Housing Authority of Salt Lake City
2020.12 - 2021.06
Student Immigration Specialist/Student Administrative Assistant
Brigham Young University-Hawaii
2019.03 - 2020.12
Administrative Assistant - BYUH Health Center
Brigham Young University-Hawaii
2018.11 - 2019.03
Customer Sales Support - PCC Ticketing Office
Polynesian Cultural Center
2017.11 - 2018.11
Bachelor of Arts - Political Science
Brigham Young University - Hawaii
2016.10 - 12/2020
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