Maria Francisca Vega Verjan
West Haven,UT
Summary
Resourceful individual willing to provide the attention and education customers need to ensure a positive financial experience. I'm a committed team player with history of meeting company needs and metrics with consistent and organized practices. Skilled in working under pressure and adapting to new situations as they arise.
Overview
14
14
years of professional experience
Work History
Acquisition Relationship Manager
Discover Financial Services
West Valley City, Utah
06.2015 - 03.2024
- Serviced new customers with the initial application process in both English and Spanish.
- Navigated a computerized system to be able to respond to customers questions.
- Identified potential fraud risks.
- Evaluated documents for accuracy.
- Serviced existing customers with credit line increase requests.
- Helped customers understand why certain activities or changes would happen on accounts by following policy and procedures.
- Delivered positive experiences to customers through clear communication, while also implementing strategies to improve customers' needs and satisfaction.
Interpreter Services Coordinator
Alta California Regional Center
Yuba City, CA
05.2013 - 05.2015
- Delivered real-time, accurate oral translations and interpretations for clients.
- Sat in on meetings to provide family and team members with oral translations of conversations and information.
- Organized and planned appointments for families and therapists.
- Displayed strong telephone etiquette, effectively handling difficult calls or situations.
- Submitted billing statements to companies.
Cashier Team Lead
Rancheritos
Clearfield, UT
06.2010 - 06.2013
- Answered customer questions and provided restaurant information.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Handled customer complaints and concerns
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
High School Diploma -
Bonneville High School
Ogden, UT05-2010
Skills
- Multitasker
- Creative
- Problem Solver
- Responsible
- Fast learner
- Great Listener
- Fluent in English & Spanish
References
- Gabriela Batalla - (801) 674-1146
- Viridiana Hernandez - (801) 574-5661
- John Aguilar - (213)-503-8149
Timeline
Acquisition Relationship Manager
Discover Financial Services
06.2015 - 03.2024
Interpreter Services Coordinator
Alta California Regional Center
05.2013 - 05.2015
Cashier Team Lead
Rancheritos
06.2010 - 06.2013
High School Diploma -
Bonneville High School
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