Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager
Jordan Richert DMD, MS, MPH
10.2024 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Facilitated smooth office transition by meticulously planning and coordinating all aspects of transition. Took charge of coordinating many aspects during office transition.
Office Manager
John B Avera DDS, MS
07.2021 - 09.2024
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
Processed payroll on a biweekly schedule.
Attended any office malfunction and contacted correct technician. (i.e. plumber, telephone company, IT, electrician.)
Appointment Scheduler
Santa Cruz Oral and Maxillofacial Surgery
12.2020 - 07.2021
Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Answered phone calls and answered questions from potential patients.
Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment scheduling.
Acted as first point of contact and set appointments for prospective patients.
Appointment Coordinator
SeaBreeze Dental
04.2019 - 12.2020
Answered phone, reserved patient appointments, verified dental benefits via phone or online, took patient payments, supported hygiene schedules, maintain work space sanitized due to Covid19
Treatment Coordinator
Green Valley Dentistry
12.2017 - 03.2019
Presented Treatment Plans, Verified dental benefits and eligibility with Calling insurance carriers, Took patient payments, Answered phone, Reserved appointments as necessary, Supported Dental Hygiene Department
Dental Business Assistant
Richard G. Vanderbilt, DDS
02.1998 - 03.2016
Telephone & front desk reception, Filing database & records management, Executive & administrative support, Patient billing & payment support, Verified insurance eligibility and benefits, and Dental assistant responsibilities
Receptionist
John V. Anderson, DDS
10.1995 - 01.1997
Telephone & front desk reception, Filing database & records management, Executive & administrative support, and Dental assistant responsibilities
Education
Dental Assisting -
Bryman College
San Jose, CA
Skills
Interpersonal skills
Communication
Multitasking
Problem solving abilities
Eaglesoft & Dentrix Knowledge
Team Player
Organizational skills
Billing
Scheduling and calendar management
Payroll processing
Mail handling
Staff hiring
Certification
CPR and AED Certified
Dental Radiography Monterey Peninsula College (1996–1998)