Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maria G. Cervera

Houston,Texas

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Dependable Cashier Assistant trained in register operations, customer engagement and merchandising. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented and helpful when completing changing assignments. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

25
25
years of professional experience

Work History

Cashier Helper

Home goods
Houston, TX
09.2023 - Current
  • Provided excellent customer service while ringing up purchases quickly and accurately.
  • Greeted customers in a friendly and professional manner.
  • Maintained a clean work environment by wiping down counters and surfaces regularly.
  • Assisted with stocking shelves with new inventory from back room storage areas.
  • Answered customer inquiries regarding products, promotions, and pricing.
  • Ensured that all safety procedures were followed correctly during cash handling operations.
  • Assisted cashiers with transactions, restocking shelves, and bagging items.
  • Followed company policies on returns, exchanges, refunds when assisting customers.
  • Verified prices of items using price look-up codes and scanners.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Interacted politely with customers to promote quality service during checkout.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Processed payments including credit cards, checks, gift cards, coupons.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Housekeeping Cleaner

Self-Employed
Houston, TX
01.2000 - Current
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
  • Checked all equipment to ensure proper functioning prior to use.
  • Transported trash to designated disposal areas.
  • Emptied wastebaskets and replaced liners.
  • Reported any maintenance issues to supervisor immediately.
  • Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
  • Provided assistance with moving heavy furniture or appliances when necessary.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used cleaning chemicals following proper guidelines.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Receptionist Cashier

Spa World
Houston, TX
05.2023 - 09.2024
  • Greeted customers in a friendly and professional manner.
  • Maintained a clean work environment by wiping down counters and surfaces regularly.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • In this area it was more interaction with children of the ages 12 and under. It was a department called Kids World.
  • We had a train to provide kids a ride and I was responsible for their safety.

Front Desk Cashier

Loft Outlet
Houston, TX
08.2018 - 05.2019
  • Tracked inventory levels to ensure adequate supply of merchandise was available.
  • Organized promotional displays and maintained cleanliness of checkout areas.
  • Processed returns and exchanges according to company policy while ensuring accuracy in all transactions.
  • Processed customer payments using various payment methods such as credit cards, debit cards, checks and cash.
  • Maintained accurate cash register operations and balanced daily transactions.
  • Responsible to open and close the store.
  • Deposit money to the bank.

Education

Aldine High School
Houston, TX

Skills

  • Customer Engagement
  • Transaction Processing
  • Teamwork and Collaboration
  • Problem-Solving
  • Cash Handling
  • Cash Register Operation
  • Merchandise Display
  • Returns and Exchanges
  • Workplace Safety
  • Cash Handling Accuracy
  • Stock Replenishment
  • Customer Service
  • Merchandise Restocking
  • Inventory Support
  • Product Scanning
  • Front Desk Operations
  • Relationship Building
  • Safety Initiatives
  • Upselling Strategies
  • Flexible Schedule
  • Inventory Processes
  • Professional Appearance

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Cashier Helper

Home goods
09.2023 - Current

Receptionist Cashier

Spa World
05.2023 - 09.2024

Front Desk Cashier

Loft Outlet
08.2018 - 05.2019

Housekeeping Cleaner

Self-Employed
01.2000 - Current

Aldine High School
Maria G. Cervera