Maria G. DiRenzo
Middletown,DE
Summary
A dynamic individual adept at managing complex projects, achieving strategic objectives and skilled in navigating challenges. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for adaptability, creativity, collaboration and commitment to excellence. Eager to take on new challenges and drive organizational success with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Chief of Home Operations
DiRenzo Family Household
01.2006 - Current
- Maintain a detailed calender system for family activities, appointments and deadlines for a household of one adult and four children.
- Provide specialized care and assistance with daily hygiene/grooming and independent living activities for one child with severe Autism/ADHD/Crohn's and one child with Autism/ADHD/Eosinophilic Esophagitis.
- Developed and maintain a comprehensive record filing system, to enable timely access to critical medical records and accurate contact information for healthcare providers.
- Proactively advocate for special needs and education services / resources for my children by navigating the insurance, healthcare and educational systems.
- Coordinate and schedule all medical and on-going therapy services as needed for 4 children, to support healthy growth and development.
- Managed household finances, by establishing budgets for utilities, food and other necessities to maintain fiscal responsibility and timely bill payment.
Senior Program Processor
Applied Energy Group
07.2020 - 05.2023
- Increased company revenue by $500,000 by extending existing contracts in 2022.
- Oversaw multiple projects including Residential Energy Efficiency, Renewables and Electric Vehicle rebate programs.
- Reported on key metrics to provide a view of backlog, processing times and required staffing levels.
- Designed and delivered customized performance reports to clients that highlighted key trends and insights for their rebate programs on a weekly basis allowing program changes to be made in a timely manner.
- Created and implemented a standardized training manual system that addressed all critical aspects of the Program Processor position to ensure employee proficiency and consistency.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the renewable energy field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
District Manager
Blockbuster, Inc.
03.2002 - 12.2006
- Enforce effective execution of service models and strategies to achieve service standards and sales goals.
- Accomplish Human Resource programs of recruitment, development, evaluation and retention of qualified Store Managers.
- Analyze stores financial data and partner with the Store Managers to maximize revenues and control costs.
- Maximize revenue through ensuring diversity of store employees and product to reflect the community.
- Conduct weekly store visits to ensure quality, consistency and compliance with company standards.
- Ensure that all loss prevention procedures are adhered to and that district specific shrink targets are achieved.
- Support all marketing, merchandising and training programs through program certification of all employees.
Education
Bachelor of Arts - Communication: Stage & Production Management
Seton Hall University
South Orange, NJSkills
- Proficient in Microsoft Office
- Effective Time Management
- Project Oversight
- Meticulous Attention to Detail
- Organization and Priority Management
- Effective Problem Resolution
- Collaborative Project Management
- Proficient in Conflict Management
- Strong Communication Skills: Written and Oral
- Awareness of Family Assistance Programs
- Knowledge of Special Needs Support Services
Recognition / Awards
- 2006 Blockbuster District of the Year ~ Budgeting Expenses
- 2006 Blockbuster District of the Year ~ Loss Prevention Mgmt.
- 2004 Blockbuster District Manager of the Year
- 2003 Blockbuster Best Set Store Standards
Timeline
Senior Program Processor
Applied Energy Group
07.2020 - 05.2023
Chief of Home Operations
DiRenzo Family Household
01.2006 - Current
District Manager
Blockbuster, Inc.
03.2002 - 12.2006
Bachelor of Arts - Communication: Stage & Production Management
Seton Hall University
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