Maria G Figueroa
Scottsdale,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Helped customers with their concerns about medical coverage to the full extent. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
13
13
years of professional experience
Work History
Internal Support Group (ISG) Agent
Maximus Federal
Phoenix, AZ
09.2015 - 12.2023
- Helped customer service representatives to find the right scripting to better assist our customers.
- Answered incoming calls promptly and professionally within company standards.
- Verified medicare coverage, claim status and durable medical equipment coverage.
- Resolved beneficiary's issues by making outside phone calls to social security office, medicaid, and department of treasury.
- Conducted phone inquiries with bank personnel to track down missing checks.
Payroll Assistant
Southwest Industrial Sales
Chandler , AZ
05.2011 - 07.2015
- Worked closely with accounting department staff to reconcile monthly bank statements and accounts payable and receivable ledgers.
- Managed supplier payments and vendor charges.
- Conducted regular payroll reconciliations to identify and rectify discrepancies.
Education
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Scottsdale Community College
Scottsdale, AZSkills
- Problem-solving
- Active listening
- Outstanding communication skills
- Teamwork
- Call Control
- Customer Relations
- Complaint Handling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Internal Support Group (ISG) Agent
Maximus Federal
09.2015 - 12.2023
Payroll Assistant
Southwest Industrial Sales
05.2011 - 07.2015
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Scottsdale Community College
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