Maria Gonzalez
Austin,TX
Summary
Versatile professional with practical experience in administrative and management roles. Ranging from restaurant and financial industries. Utilizing exceptional skills such as organization, customer relationship and sales to complete tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Convention Services Manager
Holiday Inn Town Lake
10.2022 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Created detailed timelines and budgets for events to meet all deadlines.
- Developed detailed event reports, documenting all aspects of each event.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Finance & Operations Administrator
Carter & Denham
09.2022 - 10.2022
- Liaise between clients, attorneys, court officers and paralegal
- Payroll Administration and transactions recording
- Developed an organization classification for 100+ cases, restructuring communication and filling system
- Supported Attorneys by handling all administrative tasks.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Member Relationship Specialist
Velocity Credit Union
01.2018 - 01.2022
- Worked with clients to address and respond to client and partnership management issues.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Completed training and worked effectively under high-pressure client services environments.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
General Manager
El Maguey Restaurant
01.2013 - 01.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Organizational Communications
The University of Texas At El Paso
El Paso, TX05.2022
Skills
- Staff Management
- Event Planning
- Multitasking Competence
- Menu Planning Proficiency
- Staff Training and Development
- Networking and Relationship Building
- Conference and Convention Planning
Languages
Spanish
Education Experience
- 08/2020, 05/2022, Bachelor Of Applied Arts & Sciences, University of Texas at El Paso
- 08/2017, 05/2020, Associate of Applied Science, Hospitality Management, Meeting & Event Planning, Austin Community College
- 2005, Bookkeeping Certification, Austin Community College
- 1999, 2002, High School Diploma, Elgin High School
Leadership Experience
Lead front of the house employees to provide excellent service as well as maintained events in a timely matter. Distributed job tasks to maintain organization.
Timeline
Convention Services Manager
Holiday Inn Town Lake
10.2022 - Current
Finance & Operations Administrator
Carter & Denham
09.2022 - 10.2022
Member Relationship Specialist
Velocity Credit Union
01.2018 - 01.2022
General Manager
El Maguey Restaurant
01.2013 - 01.2018
Bachelor of Science - Organizational Communications
The University of Texas At El Paso
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