Hi, I’m
MARIA G IGLESIAS
Venice,CA
Summary
Analytical and detailed oriented professional with 5+ years of customer service experience in a range of different establishments. Adaptable learner of new systems and processes. Seeking an opportunity to contribute my enthusiasm in providing direct consultation and services.
Overview
6
years of professional experience
Work History
Ninos Del Cielo
Early Intervention Specialist
09.2022 - Current
Job overview
- Gathered, organized, and analyzed data on student needs and progress.
- Implemented tracking tools to evaluate successes and areas in need of improvement.
- Collaborated with parents to assess needs, set objectives, and discuss strategies.
- Developed and taught engaging and developmentally appropriate lesson plans to differentiate needs for learners.
Chase Bank
Associate Banker
01.2021 - 05.2022
Job overview
- Processed 100+ customer transactions daily, cross-selling bank products, account opening/closing, and keeping customers happy by providing a professional and efficient service
- Recognized by my peers and managers for great performance and teamwork bi-monthly with a five keys award.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Starbucks Coffee Company
Barista
04.2016 - 02.2020
Job overview
- Executed exceptional customer service, including greeting guest in a friendly manner, resolve customer disputes, and accommodated the needs and requests of customers.
- Multitasking; ability to handle multiple orders and complete numerous financial transactions accurately in a short period of time.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
California State University NorthridgeNorthridge, CA
Bachelor of Arts from Psychology
University Overview
- Dean's List Fall 2020 & Fall 2021
- 3.2 GPA
Skills
- Bilingual, fluent in English and Spanish
- Social Skills Group Leadership
- Educational Strategies
- Microsoft Access
- Document Coordination
- Complex Problem-Solving
- Interactive Learning
- Head Start Program Knowledge
- Extensive Data Collection
- Collaborative Environments
Timeline
Early Intervention Specialist
Ninos Del Cielo
09.2022 - Current
Associate Banker
Chase Bank
01.2021 - 05.2022
Barista
Starbucks Coffee Company
04.2016 - 02.2020
California State University Northridge
Bachelor of Arts from Psychology
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