Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Work Availability
Work Preference
Interests
Accomplishments
Quote
Software
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Maria G Lagarda

San Diego,CA

Summary

Dynamic Store Manager at Rite Aid with proven expertise in team building and customer relations. Enhanced inventory management efficiency and elevated employee morale, resulting in reduced turnover. Bilingual in English and Spanish, adept at problem-solving and fostering positive client interactions. Committed to delivering exceptional service while optimizing operational performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Store Manager

Rite Aid
02.2007 - Current
  • Manage daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Resident Manager

Tropicana Village
09.2004 - 12.2006
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Collected, recorded and deposited monthly rents from over 48 tenants.
  • Organized and supervised staff, ensuring high levels of cleanliness and maintenance were consistently achieved.
  • Communicated effectively with owners, residents, and on-site associates.

Teacher Assistant

Richland Junior High School
12.2003 - 03.2004
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.

Human Services Intern

Kern County Department Of Human Services
08.2003 - 10.2003
  • Actively participated in clients interview and team meetings by sharing insights from direct work with clients, contributing to the development of best practices and improved service delivery.
  • Established rapport with clients, fostering trust and enabling effective communication of their needs and concerns.
  • Maintained detailed records of client interactions, progress towards goals, and referrals made to outside agencies.
  • Demonstrated cultural competency when working with diverse populations by respecting individual differences and adapting communication styles accordingly.

Education

Bachelor of Science - Human Services

University of Phoenix
San Diego, CA
02-2013

Skills

  • Bi-lingual; English and Spanish
  • Team building and leadership
  • Customer relations
  • Problem-solving
  • Time managing
  • Multitasking and organization
  • Outstanding communication skills

Certification

  • Certified Food Safety Manager by National Registry of Food Safety Professionals -March 19,2029

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Manager

Rite Aid
02.2007 - Current

Resident Manager

Tropicana Village
09.2004 - 12.2006

Teacher Assistant

Richland Junior High School
12.2003 - 03.2004

Human Services Intern

Kern County Department Of Human Services
08.2003 - 10.2003

Bachelor of Science - Human Services

University of Phoenix

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balancePersonal development programsTeam Building / Company RetreatsHealthcare benefitsCompany CulturePaid time offPaid sick leave

Interests

Growth within company

Accomplishments

  • Exceeded store shrink goals 3 years in a row.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Software

Microsoft Excel

Microsoft Word

Google Doc

Computer Skills

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