Maria G Ramirez Garrido
Las Vegas ,NV
Summary
Experienced and bilingual professional with over 10 years of success across hospitality, customer service, and business operations. Skilled in team leadership, conflict resolution, scheduling coordination, and administrative management. Renowned for delivering high-quality service, building client trust, and solving problems efficiently. Brings a detail-driven, proactive approach to every professional environment.
Overview
15
15
years of professional experience
Work History
Guest Services & Call Center Representative
Fontainebleau Las Vegas
11.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Manager
MBA Lawn Service LLC
03.2017 - Current
- Lead staffing, onboarding, and payroll functions for service team
- Submit project bids and manage HOA application processes+
- Oversee client scheduling, email correspondence, and administrative records
- Assist in delivering material to work sites
- Demonstrated exceptional organizational skills through meticulous record-keeping of project details, materials inventory, and client communication logs.
Server, Host
Corona Night Club
06.2019 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Printed checks with total due, collected payment and offered receipts to complete transactions.
Housekeeping Supervisor / Guest Room Attendant
Hard Rock Hotel & Casino
12.2013 - 02.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Guest Room Attendant
The Orleans Hotel & Casino
02.2013 - 12.2013
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
Sales Associate
Wilsons Leather
12.2012 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Bebe Clothing
11.2012 - 03.2013
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Receptionist & Floral Assistant
Roberts Florist
01.2011 - 11.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Western High School
Las Vegas, NvC-10 Contractors License Landscape & Design -
Contractors Exam Center INC.
Las Vegas, NVSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Fluent in English and Spanish
- Client-Focused Hospitality & Service Excellence
- Leadership in Team Scheduling & Supervision
- Conflict Resolution & Service Recovery
- Call Center Operations & VIP Guest Services
Languages
Spanish
Professional Working
Timeline
Guest Services & Call Center Representative
Fontainebleau Las Vegas
11.2024 - Current
Server, Host
Corona Night Club
06.2019 - 08.2024
Manager
MBA Lawn Service LLC
03.2017 - Current
Housekeeping Supervisor / Guest Room Attendant
Hard Rock Hotel & Casino
12.2013 - 02.2017
Guest Room Attendant
The Orleans Hotel & Casino
02.2013 - 12.2013
Sales Associate
Wilsons Leather
12.2012 - 03.2013
Sales Associate
Bebe Clothing
11.2012 - 03.2013
Receptionist & Floral Assistant
Roberts Florist
01.2011 - 11.2012
High School Diploma -
Western High School
C-10 Contractors License Landscape & Design -
Contractors Exam Center INC.