Maria G. RAMOS

I am currently in training and have started completing daily Tableue reports for cases that need to be completed. I also collaborate in daily manager meetings in order to discuss the objectives or any issues for the day as well as staff availability. Responsible for ensuring compliance with state regulations and agency policies.

• Assist clients through the application process for programs such as food assistance(SNAP), cash assistance(TANF / AABD Cash) and medical programs. Provide customer service in person and over the phone. Interview clients to obtain the information needed to assess their intake needs. Complete redeterminations and any changes to their existing cases. Provide information and referrals to clients for available resources within the community. I am knowledgeable in program policy in order to determine and verify clients with eligibility for programs. I have participated in professional development trainings that are related to casework practices. Provide clients with information and referrals to available resources within the community. Develop and maintain effective working relationship with clients and co workers. I am bilingual, fluent in spanish, and have maintained a spanish caseload in the past and continue to assist spanish speaking clients. Establish a positive rapport with clients from diverse backgrounds. I also maintained a Medical AABD Spendown caseload and assisted in completing all AABD spendown s for Rock Island County in order to prepare for going live in Phase II of IES. I always strive to provide efficient and quality service to all Department of Human Services clients.

• Provided customer service in person and over the phone by handing inquiries from clients. Maintained and distributed office mail. Managed daily office operations, including filing, and data entry. Assisted in office inventory and ordering supplies and arranged for office equipment repairs. Maintained and prepared office payroll. Operated office machines, such as photocopiers, scanners, and facsimile machines. Maintained confidential client files. Also worked with EPPIC Link system by issuing link cards to clients.

• Provided administrative assistance to the elementary school administrator. Provided assistance such as scheduling appointments and managing calendars. Day to day office activities such as managing incoming and outgoing mail. Prepared, copied, and distributed student bulletins. Kept school attendance and lunch counts. Completed monthly and annual school district reports in excel and microsoft. Maintained confidential student files. Also provided friendly and knowledgeable assistance wherever needed to teachers, parents, students, and visitors. Handled incoming calls and emails. Demonstrated excellent customer service skills by responding promptly to inquiries and requests for assistance.