Maria G Reyes
390 E 163rd St ,IL
Summary
Proven Dental Receptionist and Assistant with a track record of enhancing patient satisfaction and streamlining appointment processes at Dentalworks and O’Donnell Dental Care. Skilled in insurance verification and patient services, excelling in multitasking and customer service. Achieved significant improvements in billing accuracy and patient care efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Dentalworks
05.2017 - 06.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Dental Assistant
O’Donnell Dental Care
10.2016 - 01.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Springboard Institute
Oak Forest, IL10.2017
Eisenhower High School
Blue Island, IL05.2010
Skills
- Phone and Email Etiquette
- Excellent multitasking capability
- Appointment Scheduling
- Incoming Call Reception
- Payment Processing
- Insurance Verification
- Patient Scheduling
- Patient Services
Certification
Dental Assistant and receptionist
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Dentalworks
05.2017 - 06.2023
Dental Assistant
O’Donnell Dental Care
10.2016 - 01.2017
Springboard Institute
Eisenhower High School
Dental Assistant and receptionist
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