Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Gabriela Alvarez Roque

Parlin,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Asociate Lead

PetSmart
09.2022 - Current
  • Improved pet health by conducting thorough assessments and providing appropriate care based on individual needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Assistant Store Supervisor

Tropical Supermarket
08.2021 - 07.2022
  • Increased customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Maintained a clean and organized store environment to enhance the shopping experience for customers.
  • Trained new employees in store policies, procedures, and sales techniques, improving overall performance.
  • Provided exceptional customer service through active listening, problem-solving, and positive communication skills.
  • Supported team members by stepping in as needed during high-demand periods or when staffing was limited.
  • Contributed to a positive work culture by fostering open communication between team members and management.
  • Assisted in merchandising efforts by creating visually appealing displays that attracted customers'' attention and promoted sales.
  • Conducted regular audits of cash registers to ensure accurate financial transactions were recorded throughout the day.
  • Completed daily paperwork accurately and efficiently, maintaining proper documentation of store records.
  • Oversaw opening and closing procedures to maintain consistent standards across all shifts.
  • Acted as a liaison between store associates and upper management by communicating concerns, suggestions, or needs effectively.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.

Education

No Degree - PADI Advance Open Water Diver Certified

Rutgers, The State University of New Jersey
New Brunswick, NJ
11.2023

Bachelor of Science - Biology

Havana University, Just 2 Years
Havana, Cuba
11.2020

GED -

Jose Marti High School
Havana, Cuba
06.2018

Skills

  • Strategic Thinking
  • Training and coaching
  • Good with numbers
  • With with computer programs like Microsoft, Excel, Power Point
  • I learn fast
  • 2 years of costume service experience
  • Experience handling cash, and making sales report
  • Speak, read, write fluent 2 languages (Spanish and English)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Asociate Lead

PetSmart
09.2022 - Current

Assistant Store Supervisor

Tropical Supermarket
08.2021 - 07.2022

No Degree - PADI Advance Open Water Diver Certified

Rutgers, The State University of New Jersey

Bachelor of Science - Biology

Havana University, Just 2 Years

GED -

Jose Marti High School

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Maria Gabriela Alvarez Roque