Maria Gabriela Duarte
Middletown,NY
Summary
Dynamic Process Specialist with a proven track record at President Container Group, adept at enhancing operational efficiency through workflow design and Lean Six Sigma methodologies. Skilled in leadership development, I successfully implemented quality control measures that improved compliance and reduced project delays.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Specialist
President Container Group
08.2023 - Current
- Analyzed process workflows to identify inefficiencies and recommend improvements.
- Developed training materials to enhance team understanding of operational processes.
- Collaborated with cross-functional teams to streamline project execution and reduce delays.
- Implemented quality control measures ensuring compliance with industry standards.
Maintenance Planner
Aceitera El Real
07.2022 - 08.2022
- Developed and maintained preventive maintenance schedules to ensure equipment reliability.
- Coordinated maintenance activities to minimize downtime and optimize operational efficiency.
- Collaborated with cross-functional teams to identify and address equipment issues proactively.
- Analyzed maintenance data to improve processes and reduce costs associated with repairs.
Insurance Customer Service Representative
MAPFRE Insurance
12.2021 - 03.2022
- Resolved customer inquiries regarding policy details and claims efficiently.
- Processed policy applications and renewals with accuracy and attention to detail.
- Educated clients on coverage options to enhance understanding of insurance products.
- Collaborated with underwriting teams to expedite claim approvals and service delivery.
Education
Bachelor of Science - Industrial Engineering & Systems
Thomas More University
Managua, Nicaragua02-2023
High School Diploma -
Colegio Mercantil De Occidente
Chinandega, Nicaragua12-2017
Skills
- Agile methodology
- Workflow design
- Lean methodology
- Verbal and written communication
- Lean six sigma
- Organizational skills
- Leadership development
- Multitasking Abilities
- Customer service
Certification
- Certified Young Executives Program in Operations Management, INCAE Business School- April 2022
- Certified Lean Six Sigma White Belt, - April 2022
- Certified Analytics for Optimizations of Operations and Supply Chain, INCAE Business School - January 2023
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Process Specialist
President Container Group
08.2023 - Current
Maintenance Planner
Aceitera El Real
07.2022 - 08.2022
Insurance Customer Service Representative
MAPFRE Insurance
12.2021 - 03.2022
Bachelor of Science - Industrial Engineering & Systems
Thomas More University
High School Diploma -
Colegio Mercantil De Occidente