MARIA GABRIELA OCA
Summary
I have extensive banking industry experience and I am an ambitious and dedicated individual. In addition, I excel at working well under pressure and competently handling a variety of daily tasks. Communication is an essential quality; establishing solid connections with others to achieve the best results.
Overview
13
13
years of professional experience
Work History
Student Tutor
Millennia Atlantic University
01.2023 - Current
- Enhanced student understanding by developing personalized tutoring strategies tailored to individual learning styles.
- Collaborated with teachers to identify areas of improvement and adjust lesson plans accordingly.
- Assisted students in breaking down complex topics into manageable parts for increased comprehension.
- Boosted student confidence and academic performance through consistent feedback and encouragement.
Relationship Manager
NextBank International, Inc.
03.2022 - Current
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Negotiated favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.
- Coordinated efforts between various departments, such as compliance and operations teams for smooth delivery of services to clients.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Enhanced employee engagement by designing and implementing comprehensive onboarding programs.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Enhanced customer satisfaction with personalized support and effective communication during the account opening process.
- Streamlined account opening procedures by implementing efficient processes, resulting in reduced client wait times.
- Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
- Updated internal policies and procedures related to account opening in accordance with evolving regulatory requirements, minimizing risk exposure for the institution.
- Supported senior management with valuable insights on customer feedback and market trends, enabling data-driven decision-making for strategic planning purposes.
Traffic Analyst - Traffic Department
Discoven Medios, C.A.
10.2021 - 02.2022
- Placing Purchase Orders to the Discovery Network provider in Miami, USA
- Sending of audiovisual material owned by the client to the Discovery Network provider in Miami, USA
- Making entries in the purchase book
- Making entries in the sales book.
Account Opening Coordinator - Compliance Department
Banplus International Bank, Inc.
05.2019 - 09.2021
- Review of documentation/information to guarantee the completeness, precision, and legitimacy of files for opening customer accounts (personal and commercial), for subsequent delivery to the Head Office
- Knowledge of requirements of the Client Identification Program (CIP), Know Your Client (KYC), Banking Secrecy Law (BSA), and OFAC
- Research using available systems, databases, and the internet
- Perform customer due diligence (CDD) of new and existing clients and extended due diligence (EDD) of high-risk clients
- Verifications of sanctions, PEP, and negative information of prospects
- Transaction monitoring, identification, and resolution of alerts and suspicious activity
- Comply with the policies and procedures to ensure compliance with regulations related to anti-money laundering included in the US Patriot Act.
Business and Customer Service Executive - Business and Operations Department
Banplus International Bank, Inc.
11.2016 - 04.2019
- Induction to managers and commercial allies for account openings
- Attention and resolution of customer inquiries
- Review and send files for opening customer accounts (personal and commercial) to the Head Office
- Wire transfers processing
- Operations: letters of credit, the constitution of guarantees, back-to-back
- Preparation of weekly reports for the Board of Directors in order to verify compliance with monthly and annual goals.
Internship - Accounting Department
Discoven Medios, C.A.
02.2015
- Making entries in the purchase book
- Making entries in the sales book.
Internship - Traffic Department
Discoven Medios, C.A.
02.2015
- Placing Purchase Orders to the Discovery Network provider in Miami, USA
- Sending of audiovisual material owned by the client to the Discovery Network provider in Miami, USA.
Internship - Technology Department
Banplus Banco Universal, C.A.
10.2015 - 12.2015
- Gathering of information from the Department's suppliers
- Creation of the supplier matrix with express indication of the type of contract, expiration date, legal extensions, associated costs, contact persons
- Design and structure of information related to technology projects in the intranet
- Quality and Processes Department's meetings attendance.
Internship - Human Resources Department
Banplus Banco Universal, C.A.
07.2013 - 09.2013
- Recruitment
- Job interviews
- Application and correction of selection tests.
Internship - Administration and Accounting Departments
Banplus Banco Universal, C.A.
07.2013 - 09.2013
- Execution of management checks and money transfers for payments to suppliers
- Making journal entries in the QFG accounting system
- Bank reconciliations of accounts in foreign currency.
Legal Department
Banplus Banco Universal, C.A.
07.2011 - 10.2011
- File organization
- Transcription of minutes of the Board of Directors and Shareholders' Meetings
- Handling of faxes, photocopiers, and printers.
Education
MBA -
Millennia Atlantic University
FL, USA05.2024
BBA - Business Administration
Universidad Católica Andrés Bello
Caracas, Venezuela12.2018
High School Degree (Science) -
Colegio Santo Tomás De Aquino
Caracas, Venezuela07.2012
Skills
- Effective Communication
- Decision Making
- Time Management
- Critical Thinking
- Social Perceptiveness
- Problem-Solving
- Interpersonal Skills
- Team Training and Development
- Email Management
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Student Tutor
Millennia Atlantic University
01.2023 - Current
Relationship Manager
NextBank International, Inc.
03.2022 - Current
Traffic Analyst - Traffic Department
Discoven Medios, C.A.
10.2021 - 02.2022
Account Opening Coordinator - Compliance Department
Banplus International Bank, Inc.
05.2019 - 09.2021
Business and Customer Service Executive - Business and Operations Department
Banplus International Bank, Inc.
11.2016 - 04.2019
Internship - Technology Department
Banplus Banco Universal, C.A.
10.2015 - 12.2015
Internship - Accounting Department
Discoven Medios, C.A.
02.2015
Internship - Traffic Department
Discoven Medios, C.A.
02.2015
Internship - Human Resources Department
Banplus Banco Universal, C.A.
07.2013 - 09.2013
Internship - Administration and Accounting Departments
Banplus Banco Universal, C.A.
07.2013 - 09.2013
Legal Department
Banplus Banco Universal, C.A.
07.2011 - 10.2011
MBA -
Millennia Atlantic University
BBA - Business Administration
Universidad Católica Andrés Bello
High School Degree (Science) -
Colegio Santo Tomás De Aquino
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