Maria Galuppo
Greater Philadelphia,United States
Summary
Dedicated retail management professional with over five years of experience in delivering exceptional customer service and driving team success in fast-paced environments. Skilled in leading sales teams, managing inventory, and creating personalized shopping experiences that increase customer satisfaction and loyalty. With a background in merchandising, retail operations, and a BA in Communication and Media Studies, I excel at fostering positive customer relationships and ensuring efficient store operations. Passionate about providing high-quality service, training teams, and optimizing the customer journey to enhance both sales and brand reputation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Costume Designer
Freelance
11.2024 - Current
- Assisted Costume Designer in creating costumes for the production.
- Developed visually appealing character styles that married story with director vision.
- Kept detailed records of all costume pieces used in each scene and episode.
- Cleaned costumes and performed minor repairs after shows.
- Altered existing garments when needed to fit specific characters or scenes.
- Organized and maintained costume inventory.
- Managed costuming continuity between episodes by maintaining detailed records of changes made during filming.
- Ensured that all safety guidelines were followed while working on set.
- Adhered strictly to deadlines set by Production Manager.
- Communicated regularly with Cast members about fitting appointments and alterations needed on set.
Flagship Assistant Visual Merchandising Manager
Urban Outfitters
King of Prussia, United States
11.2023 - 10.2024
- Assisted in the development of product placement plans for all departments within the store.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Trained new staff members on visual merchandising principles and processes.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
- Set individual and team sales goals, motivating staff to meet and exceed these targets.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Visual Merchandising Manager
Urban Outfitters
Syracuse, United States
10.2022 - 11.2023
- Produced various design layouts for window, interior and sign displays and floor plans.
- Monitored weekly, monthly and quarterly achievement goals.
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
- Orchestrated compelling visual merchandising strategy throughout major department store chain with multiple retail outlets, boosting customer traffic, and sales volume.
- Analyzed customer feedback from surveys regarding store appearance, making recommendations for improvement.
- Trained new staff members on visual merchandising principles and processes.
Assistant Manager
Urban Outfitters
Syracuse, United States
06.2022 - 10.2022
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Keyholder
Urban Outfitters
Syracuse, United States
03.2021 - 06.2022
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Ensured store was opened and closed in a timely manner according to company policies.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Mentored newly hired staff in upselling techniques to improve sales.
- Provided customer service including cashiering, merchandising and restocking shelves.
Product Flow Team Lead
Urban Outfitters
Syracuse, United States
10.2019 - 03.2021
- Packed items in designated boxes and cartons to fulfill customer orders.
- Managed and organized the receiving of all incoming shipments.
- Maintained neatness and cleanliness in the receiving area.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Sales Associate
Urban Outfitters
Syracuse, United States
07.2019 - 10.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
Brand Representative
Hollister Co.
Syracuse, United States
06.2015 - 07.2019
- As a Brand Representative at Hollister Co., I delivered excellent customer service and drove sales
- Key responsibilities included executing floorsets and visual merchandising updates, engaging with customers for personalized experiences, and maintaining store organization
- Contributed to achieving sales goals and promoting brand loyalty
Education
Bachelor of Arts - BA - Communication and Media Studies
Buffalo State University
05.2019
Some College (No Degree) - Digital Communication and Media/Multimedia
Onondaga Community College
Skills
- Attentive customer service
- Operations management
- Project planning and execution
- Merchandising operations
- Recruiting and hiring
- Team leadership
- Effective communication
- Organization
Certification
Teacher License, Career And Technical Education
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Costume Designer
Freelance
11.2024 - Current
Flagship Assistant Visual Merchandising Manager
Urban Outfitters
11.2023 - 10.2024
Visual Merchandising Manager
Urban Outfitters
10.2022 - 11.2023
Assistant Manager
Urban Outfitters
06.2022 - 10.2022
Keyholder
Urban Outfitters
03.2021 - 06.2022
Product Flow Team Lead
Urban Outfitters
10.2019 - 03.2021
Sales Associate
Urban Outfitters
07.2019 - 10.2019
Brand Representative
Hollister Co.
06.2015 - 07.2019
Bachelor of Arts - BA - Communication and Media Studies
Buffalo State University
Some College (No Degree) - Digital Communication and Media/Multimedia
Onondaga Community College
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