Maria Gisel Gonzalez
Galloway,OH
Summary
Bilingual professional with a strong commitment to customer support. Expertise in problem-solving and active listening, ensuring effective communication with Spanish-speaking families.
Overview
11
11
years of professional experience
Work History
Spanish Language Support Assistant
South Western Career Academy
10.2025 - Current
- Assist ETR/IEP meetings
- Translate for Spanish speaking families
- Inbound and Outbound calls to families who need Spanish support.
Bilingual Sales Associate
Restaurant Equipment & Supply
07.2015 - 09.2025
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Assisted clients in selecting appropriate restaurant equipment based on specific needs and budget considerations.
- Conducted product demonstrations to educate customers on equipment features and benefits.
- Managed bilingual communication, and go above and beyond for my spanish speaking customers due to their language barrier.
Education
High School Diploma -
Westland High School
Galloway, OHSkills
- Problem Solving- Using logic to to find solutions to customer issues
- Bilingual Fluency- Professional working proficiency in speaking, reading, and writing both languages
- Active Listening- Fully focusing on understanding customer needs without interrupting
- Adaptability- Quickly learning new systems and methods
- Positive Attitude- A solutions- focused approach
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Spanish Language Support Assistant
South Western Career Academy
10.2025 - Current
Bilingual Sales Associate
Restaurant Equipment & Supply
07.2015 - 09.2025
High School Diploma -
Westland High School