Summary
Overview
Work History
Education
Skills
Attributes
Introduction
Educationandqualification
Others
Personal Information
References
Languages
Timeline
CustomerServiceRepresentative
Maria Gloria Conde

Maria Gloria Conde

Jersey City,NJ

Summary

I have many years of experience, working with public, I love providing an excellent customer Service for guests as is my satisfaction and passion for them to leave happy so that they can come return and they will be regulars on the future

Overview

6
6
years of professional experience

Work History

Receptionist, hostess and Public relations

La Sala Restaurant Gibraltar (Puerto Banus group)
01.2017
  • Prior to that, I was responsible for greeting our diners and accompanying them to their seating, making them feel welcomed and ensuring any special needs were attended to, providing a special experience
  • Other duties included, responding to customer enquiries via phone or via email, preparing function sheets (large dinners/celebrations, etc)
  • I ensured our reception area was kept tidy, clean and organized at all times
  • Marketing responsibilities included the acquisition of new customers, the retention of existing customers through special offers and letting them know new tributes
  • Sales responsibilities included helping members to hold their special events (weddings, baptisms, anniversaries, birthdays, hen nights, etc)
  • I also thoroughly enjoyed preparing and decorating the designated areas for these special events
  • And indeed being the hostess for that event and ensuring all clients receive a high standard of service.

Guest Relations Hostess

Sunborn 5 star Yacht Hotel
01.2016
  • In my role as Guest Relations Hostess for the Sunborn 5 star yacht hotel, I was responsible for greeting our guests upon arrival, displaying the hotel venues and all of the services available to them
  • Promoting my company and bringing new guests, greeting them to their tables, helping to prepare events such as, weddings, parties and any other types of events
  • Here too I enjoyed being the hostess for those events and ensuring all clients receive the deserved high standard of service.

Receptionist, Hostess and Public relations

La Sala Restaurant Gibraltar (Puerto Banus group)
01.2015
  • I was responsible for greeting our customers and accompanying them to their tables, making them feel welcomed and ensuring any special needs were taken care of
  • Other duties included, responding to customer enquiries via phone or email, preparing function sheets (large dinners/celebrations, etc)
  • I also ensured our reception area was kept tidy, clean and organized at all times
  • Marketing responsibilities included the acquisition of new customers and the retention of existing customers through special offers and events
  • Sales responsibilities included finding members to come to the restaurant for lunch or dinner and often resulted in them holding their special events with us (weddings, birthdays, hen nights, etc).

Receptionist

Miramar Hotel
01.2014
  • Fulfilled check in and check out duties, took reservations, allocated rooms and other general receptionist duties.

Hostess

Sunborn 5* Hotel
03.2019 - Current
  • In my current role, I am responsible for receiving customers and greeting them to our 5
  • Restaurants
  • I seat them at their tables and prepare the atmosphere for them to enjoy their dining experience
  • As part of my role, I also handle reception, room service and payments.

Art Assistant

Art Mango Newport Mall
12.2022 - 11.2023

Receptionist

Sunborn Spa and Gym
08.2018 - 03.2019
  • Here, I was responsible for receiving customers and greeting them to the premises
  • I catered for their needs whilst awaiting their appointments and ensured they were comfortable and promptly received
  • I handled all customer enquiries via phone and email
  • Also responsible for the administrative duties, such as preparing appointment rosters, completing reservations and the receipt and reconciliation of all payments ensuring the books balanced utilizing the excel program
  • In relation to the Gym, I was responsible for memberships, greeting clients and ensuring the gym was kept in perfect conditions for our customers’ needs.

Receptionist

Reshape and Rumble – Atlantic suites
02.2018 - 08.2018
  • Duties involved preparing memberships, showing the facilities to possible members and all other administrative duties such as taking calls, answering emails and greeting members
  • I opened and closed the gym (depending on shifts) and was responsible for ensuring classes were ready for the trainers and members.

Education

Art

Escuela De Arte
Spain
07.2009

Skills

  • Microsoft Office
  • Excel
  • Power Point
  • Word
  • Works
  • Outlook
  • Opera PMS
  • Open table System (restaurant)
  • Mind and body program (Gym)

Attributes

Team worker, problem solver, highly creative, excellent communicator, motivated, optimistic, hardworking, confident with initiative and excellent customer services skills.

Introduction

I am a highly motivated, hardworking individual that takes pride in a job well done and always strive to meet and exceed the expectations of my employers, as well as those of my customers/clients/members. I also take pride in my appearance, aiming to ensure that my clients’ first impression of the organization I represent is a positive one. With excellent communication skills, I focus on utilizing my high levels of creativity to resolve any problems or issue that might arise, in order to always find acceptable solutions for all parties involved. I thoroughly enjoy working as part of a team; however, I am also very comfortable working on my own, with little or no supervision, when required and as has been the case in some of my previous roles. Naturally optimistic and confident, I will not shy away from taking an initiative that will cement customer loyalty, relying on my excellent customer services skills and my natural ability to empathize and understand those I interact with.

Educationandqualification

  • Primary School: Maria Virgin (Madrid)
  • Middle School: Loreto Convent (Gibraltar)
  • High School: Westside School (Gibraltar)
  • Bachelor of the Arts degree (Algeciras)
  • Hosting and Tourist entertainment Course (Algeciras)

Others

Since finishing high school, I had various temporary positions, whilst furthering my studies. I also completed my high school work experience placement in the role of child development and childcare at The Loreto Convent in Gibraltar.

Personal Information

  • Date of Birth: 11/22/1985
  • Nationality: Spanish

References

  • Gareth Jones, Manager, La Sala Gibraltar, +34 697604752
  • Juri Williamson, HR & company administration manager, Sunborn Gibraltar, +350 200 16 947

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Art Assistant

Art Mango Newport Mall
12.2022 - 11.2023

Hostess

Sunborn 5* Hotel
03.2019 - Current

Receptionist

Sunborn Spa and Gym
08.2018 - 03.2019

Receptionist

Reshape and Rumble – Atlantic suites
02.2018 - 08.2018

Receptionist, hostess and Public relations

La Sala Restaurant Gibraltar (Puerto Banus group)
01.2017

Guest Relations Hostess

Sunborn 5 star Yacht Hotel
01.2016

Receptionist, Hostess and Public relations

La Sala Restaurant Gibraltar (Puerto Banus group)
01.2015

Receptionist

Miramar Hotel
01.2014

Art

Escuela De Arte

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Maria Gloria Conde