Maria Goretty Esther Bernard
Brooklyn,NY
Summary
Resourceful Agent Administrator known for high productivity and efficient task completion. Specialize in client relationship management, operational support, and data analysis. Excel in communication, problem-solving, and time management to enhance team performance and client satisfaction.
Overview
6
6
years of professional experience
Work History
Agent Administrator
Office Nationale d'assurance vieillesse
Port-au Prince., Haiti
07.2021 - 06.2024
- Prepared documents such as letters, invoices, reports, memos and other correspondence as requested by agents.
- Led training sessions for junior agents to enhance team capabilities.
- Responded to client inquiries and resolved issues promptly.
Assistant Store Manager
Assorted products & Services
Port-au-Prince, Haiti
11.2019 - 05.2020
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Created promotional campaigns to increase brand awareness and attract new customers.
Sales Agent
Xeoscale
Port-au-Prince
05.2018 - 10.2019
- Attended meetings with current and prospective customers to discuss their business needs.
- Resolved customer complaints promptly and effectively.
- Developed relationships with customers by providing excellent customer service.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Analyzed data to identify trends in customer behavior and preferences.
Education
High School Diploma -
Institut Des Hautes Etudes Commercials Et Economiq
Port-au-Prince,HaitiSkills
- Meeting Coordination
- Document Management
- Schedule Management
- Conflict Resolution
- Problem-Solving
References
References available upon request.
Timeline
Agent Administrator
Office Nationale d'assurance vieillesse
07.2021 - 06.2024
Assistant Store Manager
Assorted products & Services
11.2019 - 05.2020
Sales Agent
Xeoscale
05.2018 - 10.2019
High School Diploma -
Institut Des Hautes Etudes Commercials Et Economiq
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