Mariagrazia Schiano
Keyport,NJ
Summary
Resourceful Hospitality Manager experienced in customer service, operations management, and marketing. Achieved high productivity and efficient task completion through strong guest relations, operational management, and team leadership. Focused on delivering positive experiences for guests and staff while maintaining quality standards and enhancing service delivery.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Catering Manager
Upper Montclair Country Club
Clifton, New Jersey
07.2026 - Current
- Coordinate catering events, enhancing guest satisfaction through seamless execution.
- Develop menus collaboratively with clients to meet their specific needs.
- Train banquet staff, fostering a culture of excellent service.
- Manage client consultations for high-end private and corporate events, developing customized-concepts and catering experiences that contributed to increased bookings and revenue.
Community Resources Event Coordinator
Seabrook Village
Tinton Falls, New Jersey
12.2025 - 07.2026
- Planned, organized, and executed events to provide enjoyable experiences for residents
- Planned and coordinated events for residents and community members.
- Managed logistics including venue setup, catering, and audiovisual needs.
- Collaborated with vendors to secure services and supplies for events.
- Facilitated communication regarding activities/events among residents and staff to enhance engagement
Dining Administrative Assistant
Seabrook Village
02.2024 - 12.2025
- Handled resident, staff, and external communications regarding dining information, billing inquiries, and reservation assistance to ensure timely responses
- Assisted residents with inquiries and provided exceptional customer service support.
- Coordinated daily operations for administrative tasks and office management.
- Managed scheduling and calendar organization for executive staff meetings.
- Assisted residents with inquiries and provided exceptional customer service.
Event Caterer & Intern
Seabrook Village
06.2022 - 02.2024
- Assisted the Catering Manager with budgeting, scheduling staff, and creating banquet event orders.
- Coordinated with kitchen staff to ensure timely service delivery
- Ensured resident satisfaction by addressing requests during events
Floor Manager & Scheduler
Love Positano Boutique
08.2019 - 05.2022
- Achieved daily sales goals of $3,000 through effective team coordination and sales strategies
- Supervised team of 10 sales associates to enhance customer service and sales performance
- Handled vendor invoices to ensure timely payments and maintain supplier relationships
Education
Bachelor of Science - Hospitality, Tourism and Event Management
Stockton University
Galloway, NJSkills
- Menu development
- Event coordination
- Event planning
- Inventory management
- Attention to detail
- Problem solving
- Interpersonal communication
- Bilingual
Certification
Social Tables Certification (2021), eTips Certificate of Completion (2022), Level 1 for Young Professionals of the Event Design Certificate Program (2022)
Timeline
Catering Manager
Upper Montclair Country Club
07.2026 - Current
Community Resources Event Coordinator
Seabrook Village
12.2025 - 07.2026
Dining Administrative Assistant
Seabrook Village
02.2024 - 12.2025
Event Caterer & Intern
Seabrook Village
06.2022 - 02.2024
Floor Manager & Scheduler
Love Positano Boutique
08.2019 - 05.2022
Bachelor of Science - Hospitality, Tourism and Event Management
Stockton University