Maria Alvarado
West Valley City
Summary
Dynamic customer service professional, adept at multitasking and fostering teamwork, I leverage my bilingual skills to enhance communication and service delivery, ensuring customer satisfaction and operational efficiency in fast-paced environments. Energetic Barista known for high productivity and efficient task completion. Possess specialized skills in espresso machine operation, latte art creation, and customer service excellence. Excel using active listening.
Overview
8
8
years of professional experience
Work History
Barista/Server
Hyatt Regency Salt Lake City - Salt Republic
Salt Lake City
07.2023 - Current
- Prepare and serve coffee, ensure an excellent dining experience for guests by creating latte art, maintain a clean environment, and handle payments.
- Ability to interact with guests to assist in their menu selections.
- Complete and thorough knowledge of all menu items, including ingredients and preparation of menu items.
- Provide excellent customer service to guests by giving course experience, taking orders, delivering food and creating own alcoholic drinks.
- Worked part of a team to keep everything in order and organized during busy hours.
- Dedicated to ensuring customer satisfaction by remaining accessible, thorough knowledge of menu offerings including food, spirits, and wine pairings.
Customer Care Advisor
Amazon Pharmacy
06.2022 - 04.2023
- Empower customers to take their medication correctly and achieve overall wellness.
- Also would work on receiving customer requests, resolving customer technical issues, also resolving any customer problems that may arise.
Full-time Warehouse Associate (Process Guide in ICQA)
Amazon Fulfillment Center - Amazon Pharmacy
West Valley City
08.2020 - 06.2022
- Inventory Control Specialist is the role charged with auditing, verifying, and reconciling stock and equipment in a warehousing facility.
- Inventory control specialists also investigate and resolve stock discrepancies as well as address inventory concerns.
- Process Guide roll is to ensure lines are running and associates are maintaining safety, rate, and quality.
Customer Service Representative
National DME
Midvale
05.2017 - 12.2018
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Responded quickly to customer concerns and complaints, typically within a few minutes.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Addressed customer service inquiries quickly and accurately.
- Translated services for a 5-person team to serve Spanish-speaking customer needs.
Education
Associate of Science - Criminal Justice system, Health Sciences
Salt Lake Community College
Salt Lake City, UT05-2026
High School Diploma -
Hunter High School
West Valley City, UT05.2017
Skills
- Quick learning ability
- Teaching young children
- Spanish language proficiency
- Time management
- Reading comprehension
- Customer service excellence
- Team collaboration
- Creative problem-solving
- Multitasking skills
- Stress management techniques
- Patience and empathy
Awards
- Heritage Council Award of Excellence in Literature, 2011-2012
- Latinos in Action 4-year commitment/tutoring
Languages
- English
- Spanish
Timeline
Barista/Server
Hyatt Regency Salt Lake City - Salt Republic
07.2023 - Current
Customer Care Advisor
Amazon Pharmacy
06.2022 - 04.2023
Full-time Warehouse Associate (Process Guide in ICQA)
Amazon Fulfillment Center - Amazon Pharmacy
08.2020 - 06.2022
Customer Service Representative
National DME
05.2017 - 12.2018
Associate of Science - Criminal Justice system, Health Sciences
Salt Lake Community College
High School Diploma -
Hunter High School
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