Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Guadalupe Quintero

San Bernardino,CA

Summary

Versatile and dynamic professional with a proven track record at Amazon, adept in order execution and customer service excellence. Excelled in training associates and enhancing customer satisfaction through meticulous order fulfillment. Skilled in cash handling and team motivation, consistently exceeding performance goals with a focus on achievements and adaptability.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
05.2022 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Shift Leader

Jack in the Box
08.2018 - 08.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Cashier

Carl's Jr
01.2018 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Criminal Justice

San Bernardino Valley College
San Bernardino, CA
09-2025

Skills

  • Order picking skills
  • Pallet jack proficiency
  • Order execution
  • Loading and unloading
  • Palletizing
  • Product picking
  • Cash handling and management
  • Cash register systems
  • Cleaning and sanitizing
  • Customer service excellence
  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Staff education and training

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Fulfillment Associate

Amazon
05.2022 - Current

Shift Leader

Jack in the Box
08.2018 - 08.2020

Cashier

Carl's Jr
01.2018 - 08.2018

Criminal Justice

San Bernardino Valley College
Maria Guadalupe Quintero