Summary
Overview
Work History
Education
Skills
Core Competencies
Languages
Timeline
Generic

Maria Guadalupe Salinas Mendez

Lake Wales

Summary

Clinical Medical Assistant student with 6 years of professional experience in Customer Service, Cash Handling, and POS Operation. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

3
3
years of professional experience

Work History

BDC Receptionist

Braman Miami
12.2019 - 11.2021
  • Handled reception duties for high-volume dealership
  • Assisted over 100 customers daily with inquiries and bookings
  • Provided initial customer support and directed queries appropriately
  • Maintained comprehensive records and organized filing systems efficiently
  • Conducted training for new associates on company policies and procedures
  • Developed customer service protocols to enhance client satisfaction
  • Implemented data entry procedures to streamline administrative processes

Hostess/Server

Chiquinho Ice Cream
01.2019 - 06.2019
  • Provided exceptional customer service in a fast-paced environment
  • Accurately took orders and ensured timely delivery of products
  • Efficiently handled cash transactions and operated POS systems
  • Addressed and fulfilled guest requests promptly and courteously
  • Managed financial transactions using advanced POS technology
  • Enhanced dining experience through attentive service and engagement
  • Streamlined order processing to improve customer wait times

Education

Clinical Medical Assistant -

Stepful
02.2025

High School Diploma -

Hialeah Gardens High School
Hialeah, FL
01.2019

Skills

  • Fluent bilingualism
  • Efficient self-starter
  • Phone etiquette
  • Customer service
  • Multi-line phone systems
  • Adaptable problem-solve
  • Telephone skills
  • Scheduling appointments
  • Data entry
  • Time management
  • Results-driven communicator
  • Organization skills
  • Phlebotomy
  • Venipuncture
  • Capillary Blood Collection
  • Specimen Preparation
  • Infection Control
  • Ultrasounds
  • Injections
  • Greeting and seating clients
  • Fluid Aspiration
  • Data inputting
  • Cannulation
  • Office administration
  • Catheterization
  • Patient Care
  • EMR
  • Building Rapport

Core Competencies

Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control, Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR, Customer Service, Building Rapport, Adaptable problem-solver, Results-driven communicator, Efficient self-starter.

Languages

Spanish
English

Timeline

BDC Receptionist

Braman Miami
12.2019 - 11.2021

Hostess/Server

Chiquinho Ice Cream
01.2019 - 06.2019

Clinical Medical Assistant -

Stepful

High School Diploma -

Hialeah Gardens High School
Maria Guadalupe Salinas Mendez