Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mariah Alao

Huntsville,TX

Summary

Professional with 17 years of experience in customer satisfaction and conflict resolution. Specializing in troubleshooting computer systems, mobile devices, and peripheral equipment. Expertise in usability and security concerns enhances problem-solving capabilities. Proven ability to work independently to investigate and resolve issues effectively. Committed to leveraging extensive knowledge to improve team performance and customer experiences.

Overview

18
18
years of professional experience

Work History

Claims Adjuster

Blue Shield
, CO
08.2024 - 05.2025
  • Researched policy provisions to determine coverage levels, limitations, and exclusions.
  • Maintained accurate documentation of all activities related to claim adjudication.
  • Assessed denials based on established criteria and procedures.
  • Evaluated insurance claims to ensure accuracy and completeness of documents.
  • Provided education and guidance on appeal rights when a claim is denied or partially paid.
  • Responded to inquiries from members regarding their health care benefits.

Supervisor

Carolina Creek Christian Camps
Huntsville, TX
10.2023 - 05.2024
  • Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
  • Trained new employees on proper cooking techniques, recipes and food preparation methods.
  • Developed menus for special occasions and events as requested by management.
  • Performed regular inspections of storage areas, coolers, freezers, ovens.
  • Collaborated with other supervisors on various projects related to restaurant operations.
  • Maintained a clean working environment by delegating tasks appropriately among staff members.
  • Reviewed invoices from vendors to ensure accuracy of orders placed.
  • Monitored inventory levels of ingredients, supplies and equipment.
  • Implemented strategies for improving efficiency in the kitchen while minimizing waste.

Independent Contractor

CDS Logistics
Houston, TX
05.2019 - 07.2022
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Signed documents confirming receipt of goods upon delivery at destination points.
  • Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Collected payments from customers upon completion of deliveries as needed.

Restaurant Chef

Full Service Restaurants
Greater Houston Area, TX
06.2007 - 05.2019
  • Assisted in creating cost-effective menus while meeting customer needs and expectations.
  • Ordered food supplies from approved vendors.
  • Ensured food quality standards were met by regularly tasting dishes, monitoring temperature of cooked foods, checking presentation before serving.
  • Coordinated with wait staff to ensure efficient order taking and delivery of meals to customers within specified time frames.
  • Adhered to health department regulations regarding food safety standards.
  • Managed kitchen staff schedules, ensuring adequate coverage at all times during service hours.
  • Supervised cooks to ensure proper portioning, arranging and garnishing of food items on plates prior to service.
  • Trained kitchen personnel in preparation, cooking and handling of food.
  • Monitored inventory levels for food items and placed orders as needed.
  • Planned and prepared meals according to restaurant menus, recipes and special requests.

Education

Associate of Applied Science - Computer Applications Development/Web Page Design

Houston Community College
Houston, TX
05-2025

Skills

  • Web development
  • User interface design
  • Software testing
  • Project management
  • Client relationships
  • Data analysis
  • Effective communication
  • Attention to detail
  • Problem solving
  • Multitasking and organization
  • Advanced oral and written communication skills
  • Customer service
  • Active listening

References

References available upon request.

Timeline

Claims Adjuster

Blue Shield
08.2024 - 05.2025

Supervisor

Carolina Creek Christian Camps
10.2023 - 05.2024

Independent Contractor

CDS Logistics
05.2019 - 07.2022

Restaurant Chef

Full Service Restaurants
06.2007 - 05.2019

Associate of Applied Science - Computer Applications Development/Web Page Design

Houston Community College

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