Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Allen

Denton

Summary

Dedicated and high-performing professional with a strong background in customer service, fast-paced environments, and operational support. Known for building lasting customer relationships, maintaining professionalism under pressure, and effectively managing multiple responsibilities. Thrives in dynamic, high-volume settings and is committed to delivering exceptional service.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

15
15
years of professional experience

Work History

Sales Associate

Miners Liquor
02.2020 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed Drive thru as well as in store at the same time
  • Helped coordinate special events

Waste Water Management Technician

City of Dalhart
01.2019 - 01.2019
  • - Monitored and maintained wastewater treatment systems
  • - Collected samples and ensured compliance with safety standards
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.

Cook / Bartender / Sales / Waitress / Front-of-House Manager

Cold Beer
01.2018 - 01.2019
  • - Prepared and served food and beverages
  • - Managed front-of-house operations and staff scheduling
  • - Delivered excellent customer service in a fast-paced environment

Server Trainer

X10 in Texas
01.2014 - 07.2017
  • Organized and executed responsibilities in a structured, high-demand environment
  • Trained employees on company policies and procedures within server duties
  • Greeted customers
  • Performed host duties as needed basis
  • Conducted bar back tasks as requested
  • Catered at various events in the community and out of community
  • Cash handling as well as card processing
  • Utilized POS systems
  • Created personable relationship with guests

Correctional Officer

GEO Group
01.2016 - 01.2017
  • - Supervised inmate activity to ensure facility safety and security
  • - Completed reports and conducted routine inspections
  • - Successfully completed an 8-week Officer Training and Defensive Tactics Certification Course
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
  • Facilitated effective emergency response drills, preparing staff for potential crises.

Lead

United Deli
01.2012 - 01.2014
  • - Managed daily operations and supervised staff
  • - Handled inventory, customer service, and cashier responsibilities
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.

Oil Technician

GT Express
01.2011 - 01.2012
  • - Performed oil changes and basic maintenance services
  • - Provided quick, efficient service in a high-volume setting

Front Desk Receptionist

Jeff Clark Attorney at Law
07.2006 - 12.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled Billing Cash/Check/Card
  • Filled confidential information
  • Multi tasking

Customer Service Associate

American Eagle
01.2008 - 01.2009
  • - Assisted customers with product selection and purchases
  • - Processed transactions efficiently and maintained sales floor appearance
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Waitress

Hallow Tree
01.2006 - 01.2007
  • - Provided friendly and timely table service
  • - Maintained cleanliness and guest satisfaction
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.

Education

High School Diploma -

Sherman High School
Sherman, TX
06-2010

Skills

  • - Customer Service & Sales
  • - Fast-Paced Environments
  • - Cash Handling & POS Systems
  • - Upselling & Merchandising
  • - Food & Beverage Service
  • - Administrative Support & Scheduling
  • - Document Management & Filing
  • - Verbal and Written Communication
  • - Conflict Management & De-escalation
  • - Team Training & Support

Timeline

Sales Associate

Miners Liquor
02.2020 - 09.2020

Waste Water Management Technician

City of Dalhart
01.2019 - 01.2019

Cook / Bartender / Sales / Waitress / Front-of-House Manager

Cold Beer
01.2018 - 01.2019

Correctional Officer

GEO Group
01.2016 - 01.2017

Server Trainer

X10 in Texas
01.2014 - 07.2017

Lead

United Deli
01.2012 - 01.2014

Oil Technician

GT Express
01.2011 - 01.2012

Customer Service Associate

American Eagle
01.2008 - 01.2009

Front Desk Receptionist

Jeff Clark Attorney at Law
07.2006 - 12.2010

Waitress

Hallow Tree
01.2006 - 01.2007

High School Diploma -

Sherman High School

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