Mariah Alvarez

Provided professional front-line support by managing daily administrative operations, scheduling, and customer interactions in a fast-paced office environment.

• Delivered excellent customer service by professionally responding to in-person, phone, and email inquiries and resolving issues promptly and courteously.
• Managed a multi-line phone system, efficiently screening and transferring calls to appropriate departments.
• Scheduled and coordinated client appointments using the office calendar system, providing timely updates regarding changes or cancellations.
• Greeted visitors and assisted with sign-in procedures and form completion to ensure a smooth check-in experience.
• Maintained an organized and professional front desk area, ensuring all forms and materials were current and readily available.
• Performed accurate data entry into company systems and supported administrative operations through filing, document scanning, and database updates.
• Handled confidential information with discretion while adhering to strict confidentiality policies.
• Coordinated mail distribution and managed package delivery and pickup services.
• Maintained cleanliness and organization of public areas and conference rooms to uphold a professional environment.

Provided professional front-line support by managing daily administrative operations, scheduling, and customer interactions in a fast-paced office environment.

• Delivered excellent customer service by professionally responding to in-person, phone, and email inquiries and resolving issues promptly and courteously.
• Managed a multi-line phone system, efficiently screening and transferring calls to appropriate departments.
• Scheduled and coordinated client appointments using the office calendar system, providing timely updates regarding changes or cancellations.
• Greeted visitors and assisted with sign-in procedures and form completion to ensure a smooth check-in experience.
• Maintained an organized and professional front desk area, ensuring all forms and materials were current and readily available.
• Performed accurate data entry into company systems and supported administrative operations through filing, document scanning, and database updates.
• Handled confidential information with discretion while adhering to strict confidentiality policies.
• Coordinated mail distribution and managed package delivery and pickup services.
• Maintained cleanliness and organization of public areas and conference rooms to uphold a professional environment.

• Provided valuable support by proactively addressing needs of patients and their families.
• Enhanced productivity by effectively scheduling patient appointments over phone or in person.
• Maintained organization of patient documents by accurately scanning and saving completed forms, identification, and insurance cards.
• Ensured accurate record-keeping of patient information using EMR systems.
• Enhanced clinic operations through customer service skills, kindness and extensive system knowledge.
• Maintained compliance with HIPAA regulations when accessing patient information using different software applications.
• Facilitated open and transparent conversations regarding financial responsibilities with patients and collected fees.

Delivered exceptional customer service resulting in consistently high levels of customer satisfaction and loyalty.

• Efficiently managed incoming calls and emails, providing expert support for account updates and transactions.
• Maintained a strong understanding of company products, enhancing customer interactions and providing valuable guidance.
• Recorded and tracked customer interactions accurately in CRM software to streamline the process of addressing inquiries, issues, and solutions.
• Resolved customers' service or billing complaints through adjustments and refunds.

• Ensured high levels of customer satisfaction by consistently delivering exceptional service to daily customers.
• Showcased a strong understanding of the restaurant's products and menu, impressing customers with enthusiastic recommendations.
• Engaged with customers to assess their level of satisfaction with their dining experience, and taking immediate corrective action when necessary.
• Performed various cleaning tasks like sweeping, mopping, vacuuming carpets, and maintaining server stations.
• Prepare place settings for incoming guests with clean tablecloths, napkins, and tableware.