Mariah Amar
Baton Rouge,Louisiana
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Home Health Aide
Moore Care Caregiver Services
Baton Rouge, LA
02.2022 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Maintained clean and well-organized environment for client happiness and safety.
Dietary Clerk
Our Lady Of The Lake Hospital
Baton Rouge, LA
08.2021 - Current
- Developed effective working relationships with team members across multiple departments.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Behavior Technician
Our Lady Of The Lake Hospital
Baton Rouge, LA
02.2020 - 06.2022
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Developed individualized treatment plans for each client that included goals and objectives.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Collaborated with families to provide support strategies for home-based interventions.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
Education
Cosmetologist License - Cosmetology
Aveda Institute
Baton Rouge, LA01-2022
High School Diploma -
Mckinley Senior High School
Baton Rouge, LA05-2019
Skills
- Meal Serving And Feeding
- Feeding Assistance
- Preparing Nutritious Meals
- Personal Hygiene Assistance
- Patient Transportation
- Inbound And Outbound Calling
- Needs Analysis
- Sales
- Call Center
- Tracking Complaints
- Data Entry
- Handling Escalations
- Documentation Skills
Timeline
Home Health Aide
Moore Care Caregiver Services
02.2022 - Current
Dietary Clerk
Our Lady Of The Lake Hospital
08.2021 - Current
Behavior Technician
Our Lady Of The Lake Hospital
02.2020 - 06.2022
Cosmetologist License - Cosmetology
Aveda Institute
High School Diploma -
Mckinley Senior High School
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