Mariah Anderson
Detroit
Summary
Customer Service professional with 5+ years of experience providing exceptional support in fast-paced environments. Skilled in communication, conflict resolution, data accuracy, and problem solving. Proven ability to handle complex customer inquiries, maintain confidentiality, and deliver high levels of satisfaction. Seeking to leverage my strong interpersonal and analytical skills to enhance customer experiences and contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Heritage Vision Plans
03.2021 - Current
- - Manage high-volume inbound calls, assisting members with benefit details, account updates, and plan inquiries.
- - Deliver accurate product and service information, ensuring clear communication and positive customer experiences.
- - Process customer orders, returns, and billing inquiries while adhering to company policies and quality standards.
- - Serve as a liaison between members and internal departments to ensure timely resolution of customer issues.
- - Maintain detailed customer records in CRM systems, ensuring data accuracy and compliance with privacy regulations.
- - Analyze member feedback and data trends to improve service delivery and operational efficiency.
Data Analyst / Customer Outreach
Quicken Loans
06.2017 - 01.2020
- - Gathered, organized, and analyzed large data sets from multiple sources to identify patterns and business insights.
- - Ensured data accuracy through validation, cleaning, and standardization processes.
- - Conducted outreach and cold calls to verify vendor information and update agreements.
- - Supported internal teams with analytical reports and compliance documentation.
Certified Nursing Assistant (CNA)
BrightStar Healthcare
08.2011 - 01.2017
- - Delivered compassionate, patient-centered care, including hygiene assistance, bathing, and vital sign monitoring.
- - Administered prescribed medications per established protocols and documented patient progress accurately.
- - Collaborated with healthcare teams to develop and implement patient care plans.
- - Maintained compliance with health and safety standards, ensuring patient comfort and satisfaction.
Education
High School Diploma -
Crockett Technical High School
Detroit, MIundefined
Wayne County Community College
Associate of Science -
Macom Community College
Warren, MiSkills
- Customer Service & Client Relations
- Call Center & CRM Software (Zendesk, Salesforce, etc)
- Communication & Active Listening
- Problem Solving & Conflict Resolution
- Data Entry & Record Management
- Team Collaboration & Adaptability
- Time Management & Prioritization
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Customer Service Representative
Heritage Vision Plans
03.2021 - Current
Data Analyst / Customer Outreach
Quicken Loans
06.2017 - 01.2020
Certified Nursing Assistant (CNA)
BrightStar Healthcare
08.2011 - 01.2017
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Wayne County Community College
High School Diploma -
Crockett Technical High School
Associate of Science -
Macom Community College
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