MARIAH AVILA
Rialto,CA
Summary
Reliable Shift Leader with 9 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SHIFT LEAD
Menchies Frozen Yogurt
07.2015 - Current
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Daily preparation and quality of food items.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
SERVICE DELI
Stater Bros.
03.2021 - 09.2021
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Bachelor of Arts - Sociology
California State University, San Bernardino
San Bernardino 05.2024
ASSOCIATE IN ARTS IN SOCIOLOGY -
Chaffey Community College
Rancho Cucamonga, CA08.2021
ASSOCIATE IN ARTS IN SOCIAL AND BEHAVIORAL SCIENCE -
Chaffey Community College
Rancho Cucamonga, CA08.2021
Skills
- Team Leadership
- Problem-Solving
- Customer Service Management
- Staff Training and Development
- Cash Handling
- Strong verbal and written communication
Certification
- Parenting Young Children (0-5) 18-Hour Class
Timeline
SERVICE DELI
Stater Bros.
03.2021 - 09.2021
SHIFT LEAD
Menchies Frozen Yogurt
07.2015 - Current
Bachelor of Arts - Sociology
California State University, San Bernardino
ASSOCIATE IN ARTS IN SOCIOLOGY -
Chaffey Community College
ASSOCIATE IN ARTS IN SOCIAL AND BEHAVIORAL SCIENCE -
Chaffey Community College
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