Mariah Aviles
Orlando,FL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
medigi
08.2024 - Current
- Primary point-of-contact for all incoming customer service requests (either through phone, email, or chat messaging) with specific focus on B2B customer sales interaction with over 80+ pharmacies and pharmacy manufacturers
- Maintaining accurate CRM documentation in HubSpot and provide detailed reporting on ongoing customer service related issues such as damages, returns, misshipments, etc.
- Assist in marketing branding, social media content, and additional design support for other departments with special projects as needed.
Social Media Intern
Easy Water for Everyone
06.2024 - Current
- Assist in developing engaging social media content, including posts, graphics, and videos, aligned with brand voice and goals using Adobe Creative Cloud and Canva
- Track social media metrics (engagement, reach, etc.) and provide insights to optimize performance across multiple social media platforms (Instagram, LinkedIn, Facebook, etc.)
- Schedule posts and manage content calendars using Hootsuite to ensure consistent and timely social media presence on all platforms.
Retail Print and Marketing Associate
Staples Stores
06.2024 - 07.2024
- Proficient in time management, adept at handling varying job durations, customer demands, equipment issues, and supply shortages to maintain efficiency and customer satisfaction.
Graphic Designer
Faith Assembly
03.2023 - 07.2024
- Created branded content for events and announcements for social media (Instagram, Facebook, & Website) using Adobe Creative Cloud
- Designed & produced promotional materials (flyers, banners, cards, presenting slides, etc) for large upcoming events
Media Technician
Faith Assembly
11.2018 - 06.2024
- Experienced in working in a fast-paced live production environment on a weekly basis; able to quickly adapt to changes and problem solve when changes occur in events
- Trained in sophisticated entertainment technology and responsible for livestream scheduling for client’s social media platforms such as YouTube, Facebook, etc.
- Taught 10+ volunteers and new recruits in live production etiquette & techniques
Education
Bachelor of Fine Arts - Emerging Media
University of Central Florida
05.2024
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, etc)
- Experienced in Video Editing/Content Creation Software such as Adobe Premiere Pro, Canva, & Capcut
- Trained in CRM Documentation using Hubspot and Social Media Management using Hootsuite
Certification
- Adobe Photoshop Certified Professional in Visual Design
- Adobe Illustrator Certified Professional in Graphic Design & Illustration
- Adobe After Effects Certified Professional in Visual Effects & Motion Graphics
Timeline
Customer Service Representative
medigi
08.2024 - Current
Social Media Intern
Easy Water for Everyone
06.2024 - Current
Retail Print and Marketing Associate
Staples Stores
06.2024 - 07.2024
Graphic Designer
Faith Assembly
03.2023 - 07.2024
Media Technician
Faith Assembly
11.2018 - 06.2024
Bachelor of Fine Arts - Emerging Media
University of Central Florida
- Adobe Photoshop Certified Professional in Visual Design
- Adobe Illustrator Certified Professional in Graphic Design & Illustration
- Adobe After Effects Certified Professional in Visual Effects & Motion Graphics
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