Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Ayers

Palm Harbor

Summary

Accomplished Office Manager and Lead Technician with a proven track record at Maxim Hair Restoration, excelling in customer service and office management. Renowned for establishing strong client relationships. Expert in organizational skills and administrative support, ensuring operational excellence and confidentiality in patient handling.


Overview

20
20
years of professional experience

Work History

Office Manager

Maxim Hair Restoration
01.2021 - Current


  • Provided exceptional customer service when addressing client inquiries or concerns via phone and email.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed schedules for healthcare providers.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

Lead Technician-Hair Transplants

Independently Employed
03.2005 - Current
  • Planned, scheduled, and delegated daily work to team of employees.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Maintained adherence to health and safety standards during setup of surgical suites.
  • Assisted in performing precise surgical procedures under medical supervision.

Education

No Degree - Nursing

St. Petersburg College
Clearwater, FL

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Relationship building
  • Employee supervision

Timeline

Office Manager

Maxim Hair Restoration
01.2021 - Current

Lead Technician-Hair Transplants

Independently Employed
03.2005 - Current

No Degree - Nursing

St. Petersburg College
Mariah Ayers