Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mariah Baker

Philadelphia,PA

Summary

Seasoned Customer Associate with 3 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual, passionate about customer service, team player who works well both independently and within team settings to achieve goals and skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Wawa
08.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Customer Service Associate

Mcdonalds
12.2019 - 02.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Education

Bachelor of Science - Nursing

Thomas Jefferson University
Philadelphia, PA
05.2027

High School Diploma -

Burlington County Institute of Technology
Medford, New Jersey
06.2023

Skills

  • Team Collaboration
  • Customer Support
  • Clerical Support
  • Stock Replenishment
  • Problem Resolution
  • Product Knowledge

Certification

  • CPCT/A - Patient Care Technician/Assistant
  • CCMA - Certified Clinical Medical Assistant

Timeline

Customer Service Associate

Wawa
08.2021 - Current

Customer Service Associate

Mcdonalds
12.2019 - 02.2020

Bachelor of Science - Nursing

Thomas Jefferson University

High School Diploma -

Burlington County Institute of Technology

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Mariah Baker