Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Baker

Lawton,Oklahoma

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

1
1
year of professional experience

Work History

Shift Manager

AAFES
07.2023 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Starbuck Supervisor

AAFES
07.2022 - 05.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.

Education

Bachelor of Science - Radiology

Cameron University
Lawton, OK
05.2026

High School Diploma -

Northwest High School
Clarksville TN
05.2019

Skills

  • Safety Compliance
  • Schedule Oversight
  • Staff Development
  • Team Development
  • Inventory Control
  • Quality Assurance
  • Supply Ordering
  • Equipment Troubleshooting
  • Staff Training and Onboarding
  • Delegating Work
  • Inventory Controls
  • Cash Handling
  • Handling Customer Complaints
  • Performance Reviewing
  • Opening and Closing Procedures
  • Training and Mentoring

Timeline

Shift Manager

AAFES
07.2023 - Current

Starbuck Supervisor

AAFES
07.2022 - 05.2023

Bachelor of Science - Radiology

Cameron University

High School Diploma -

Northwest High School

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Mariah Baker