Mariah Baker
Lawton,Oklahoma
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
1
1
year of professional experience
Work History
Shift Manager
AAFES
Fort Sill, OK
07.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Starbuck Supervisor
AAFES
Fort Sill, OK
07.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Bachelor of Science - Radiology
Cameron University
Lawton, OK05.2026
High School Diploma -
Northwest High School
Clarksville TN05.2019
Skills
- Safety Compliance
- Schedule Oversight
- Staff Development
- Team Development
- Inventory Control
- Quality Assurance
- Supply Ordering
- Equipment Troubleshooting
- Staff Training and Onboarding
- Delegating Work
- Inventory Controls
- Cash Handling
- Handling Customer Complaints
- Performance Reviewing
- Opening and Closing Procedures
- Training and Mentoring
Timeline
Shift Manager
AAFES
07.2023 - Current
Starbuck Supervisor
AAFES
07.2022 - 05.2023
Bachelor of Science - Radiology
Cameron University
High School Diploma -
Northwest High School