MARIAH BAKER
Strongsville
Summary
Seasoned Location Manager with a solid background in logistics and customer service, as evidenced by pivotal roles at UST and Beacon Hill Staffing. Adept in project coordination and team leadership, I excel at enhancing vendor relations and driving decision-making processes to elevate organizational efficiency.
Overview
17
17
years of professional experience
Work History
Shipping and Receiving Coordinator
Ravago
Medina
08.2024 - Current
- Processed returns from customers and coordinated return shipments with suppliers.
- Ensured that all necessary paperwork is completed accurately prior to shipment release.
- Managed daily operations related to freight, including scheduling pickups and deliveries.
- Verified and inspected goods received against purchase orders or invoices.
LOCATION MANAGER
UST
Aurora
05.2022 - 12.2023
- Managed logistics operations, including warehouse inventory and transportation of goods.
- Resolved customer issues or complaints in a timely manner.
- Provided training and guidance to staff members on logistics processes.
- Hired and managed a team of logistics staff, providing coaching and mentoring to ensure that customer service goals were met.
- Assisted in resolving disputes between customers, vendors, or other parties involved in the logistics process.
- Researched customer issues to determine potential solutions and provided high-caliber customer service.
CUSTOMER SERVICE PHONE AGENT
BEACON HILL STAFFING
01.2021 - 05.2022
- Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries.
- Supported system security by verifying customer information prior to addressing any account issues.
WAREHOUSE ORDER SELECTOR
ALDI DISTRIBUTION WAREHOUSE
03.2020 - 07.2021
- Pulled merchandise from stock and loaded items on pallets.
- Applied knowledge of safe stacking using proper loading techniques and shrink wrap.
- Filled order tickets by assembling orders into shipping containers.
MEDICAL CLAIMS ADJUSTER
BROADSPIRE SERVICES
09.2013 - 10.2019
- Entered medical paperwork into electronic health records efficiently and accurately.
- Performed extensive research to process or adjust healthcare claims and appeals.
- Reviewed medical records for accuracy, completeness and regulation compliance while maintaining HIPAA regulations.
- Updated understanding of insurance plans, associated claims documents, and maximum coverage amounts for procedures.
- Diligently interviewed claimants, witnesses and other related parties to fill in the details and make an accurate determination about the validity of each claim.
- Carefully reviewed claims forms and internal customer records to determine the claimant's level of insurance coverage.
- Checked official documentation such as police reports and medical treatment records to determine the extent of the company's liability.
SHIFT SUPERVISOR
CVS PHARMACY
09.2008 - 09.2013
- Worked at consistently fast pace with repetitive motions, efficiently and accurately.
- Worked in challenging conditions, including cold, heat, and dust, while maintaining productivity.
- Minimized the risk of loss by carefully closing and securing packages.
- Compiled, initiated, and analyzed production performance records and data to determine areas requiring attention to meet production goals.
- Ensured operation of equipment by calling for repairs and evaluating new equipment for purchasing.
- Set objectives, oversaw progress, maintained schedules, and resolved issues.
- Completed production plan by forecasting, scheduling, and assigning personnel.
- Advanced team by recruiting, leading, teaching, and promoting growth opportunities.
- Guided staff in absence of direct supervisors.
- Managed operations during shift, with total awareness of activities of employees and customers.
- Maintained awareness of customer activities good relations with high-value customers.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
- Created culture of continuous improvement, inspiring employees to take action to solve problems.
- Responded to grievances, trends, variances, and complaints.
Education
High School Diploma -
LAKEWOOD HIGH SCHOOL
Skills
- Project coordination and organization
- Interpersonal communication
- Vendor management
- Decision-making skills
- Team leadership
Timeline
Shipping and Receiving Coordinator
Ravago
08.2024 - Current
LOCATION MANAGER
UST
05.2022 - 12.2023
CUSTOMER SERVICE PHONE AGENT
BEACON HILL STAFFING
01.2021 - 05.2022
WAREHOUSE ORDER SELECTOR
ALDI DISTRIBUTION WAREHOUSE
03.2020 - 07.2021
MEDICAL CLAIMS ADJUSTER
BROADSPIRE SERVICES
09.2013 - 10.2019
SHIFT SUPERVISOR
CVS PHARMACY
09.2008 - 09.2013
High School Diploma -
LAKEWOOD HIGH SCHOOL
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