Mariah Banks
Henderson ,NC
Summary
Outgoing Dental Assistant Intern with experience supporting dental office staff and boosting customer service ratings by offering high level of service to all individuals. Confident individual experienced in sterilization procedures, communication and patient education. Upbeat in high-pressure situations to promote positive work environment and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Assistant
Friendly Dental Group
Concord, NC
05.2021 - 08.2023
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Dental Receptionist
Friendly Dental
Concord NC
05.2021 - 08.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Oral Surgery Assistant
Lineberger Orthodontics
Charlotte NC
02.2020 - 05.2021
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Improved patient comfort by providing oral and emotional support during surgical procedures.
Education
Dental Assisting II -
Bright Wood College
Charlotte,NC2018
East St. Louis Senior High School
2014
Skills
- Disinfecting rooms and equipment
- Treatment room setup
- Sterilization techniques
- Taking X-rays
- Multitasking
- Oral X-Rays
- Strong writing and verbal skills
- Account management
- Sales promotions
- Inventory oversight
- Sales transaction processing
- Lead generation
- Meeting and exceeding sales goals
- Customer care
- Effective customer upselling
- Team member motivation
- Opening and closing procedures
- Customer seating
- Processing payments
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Surgical Assisting
- Effective Communication
- Patient Scheduling
Certification
- Certified Dental Assistant
- RDA - Registered Dental Assistant
- CPR
Accomplishments
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
Timeline
Dental Assistant
Friendly Dental Group
05.2021 - 08.2023
Dental Receptionist
Friendly Dental
05.2021 - 08.2023
Oral Surgery Assistant
Lineberger Orthodontics
02.2020 - 05.2021
Dental Assisting II -
Bright Wood College
East St. Louis Senior High School