Mariah Beard
Fairfield,PA
Summary
Dynamic leader with a proven track record at Board & Brush Creative Studio, excelling in customer relations and small business operations. Expert in relationship building and verbal communication, significantly enhancing customer satisfaction and brand loyalty. Skilled in product branding and customer service, driving repeat business and referrals through strategic marketing and exceptional team management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Owner
Board & Brush Creative Studio
09.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Manager
Board & Brush Creative Studio
05.2021 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Personal Care Aide
EES
08.2019 - 05.2021
- Assisted Student with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for student, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in students' health status to nurse/parent.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted disabled student to support independence and well-being.
Teachers Assistant
St Johns Preschool
09.2008 - 05.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons. Worked on art activities with each child.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Shift Supervisor
CVS Pharmacy
07.1998 - 02.2003
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Applied security, safety, and loss prevention strategies during shifts.
Education
High School Diploma -
Catoctin High School
Thurmont, MDSkills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Product branding
Customer Service
Timeline
Owner
Board & Brush Creative Studio
09.2022 - Current
Manager
Board & Brush Creative Studio
05.2021 - 08.2022
Personal Care Aide
EES
08.2019 - 05.2021
Teachers Assistant
St Johns Preschool
09.2008 - 05.2019
Shift Supervisor
CVS Pharmacy
07.1998 - 02.2003
High School Diploma -
Catoctin High School
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