Mariah Bellman

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Attentively monitored swimmers to identify distress.
• Responded to emergency situations in a timely, efficient manner.
• Upheld hygiene standards in pool and surrounding area.
• Educated patrons on safety protocols and enforced safety rules.
• Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
• Prevented accidents through regular equipment inspections and maintenance.
• Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Cleared pool areas of debris and hazardous objects to increase safety.
• Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Monitored pools and surrounding areas for adherence to safety protocols.
• Improved response times by conducting thorough lifeguard drills and training sessions.
• Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
• Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
• Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
• Reduced the number of rule violations with clear signage and consistent enforcement of policies.
• Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
• Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
• Collaborated closely with management to identify areas for improvement within the lifeguarding program.
• Trained new lifeguards on safety procedures and protocol.
• Promoted water safety awareness with educational presentations to community groups.
• Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
• Streamlined rescue procedures by implementing an effective communication system among staff members.
• Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
• Facilitated group training sessions for new hires, sharing expertise on rescue techniques and facility protocols.

• Taught daily swim instruction to students varying in ages and skill levels.
• Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
• Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
• Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
• Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
• Provided positive reinforcement and motivation to increase student confidence and performance.
• Took notes strengths and weaknesses of each child in class to track progress.
• Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
• Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
• Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Adapted teaching techniques to different learning styles.
• Maintained control and safety of class and kept children in flotation always within arm's reach.
• Communicated clearly and positively with parents to ensure expectations were met and exceeded.
• Developed and implemented lesson plans based on individual student needs.
• Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.

Allowing children to be themselves and feel safe when i am working with them

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Completed all tasks in compliance with company policies and procedures.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.

• Increased public awareness of available swim programs by presenting at local schools and community events, leading to increased enrollment numbers.
• Identified potential hazards within the pool area, promptly addressing concerns to maintain a safe environment for all users.
• Collaborated with other team members to develop new programs that increased overall patron satisfaction at the facility.
• Responded effectively to emergency situations, following established protocols while coordinating with additional first responders as needed.
• Developed strong professional relationships with vendors, ensuring timely delivery of necessary supplies for smooth operation of the facility.
• Ensured a safe swimming environment for patrons by consistently monitoring and enforcing pool rules and regulations.
• Managed the daily operations of the facility, including staff scheduling, opening and closing procedures, and routine maintenance tasks.
• Maintained accurate records related to pool usage, maintenance tasks, and staff performance evaluations for management review.
• Improved overall cleanliness of the pool area through diligent attention to detail in cleaning and maintaining facilities.
• Implemented energy-saving measures to reduce operating costs while maintaining optimal pool conditions for patron enjoyment.
• Conducted swim lessons for various age groups, promoting proper technique and water safety awareness.
• Maintained pool water quality by conducting regular testing and adjusting chemical levels accordingly.
• Tested systems, noting issues and completing preventive maintenance.
• Worked with diverse types of weather and ground conditions.

I was promoted to Deck Manager after my first summer at this company. I am in charge of the lifeguard staffing, the members on the deck making sure that our employees are on task and that the deck is a safe and fun environment for our members and families.