Mariah Bickford
Osage Beach,MO
Summary
Experienced traveling bartender with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Recently reestablishing in Maryland with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Server
First Watch
Osage Beach, MO
09.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
Bartender
Paradise Restaurant and Bar
Sunrise Beach, MO
03.2022 - 09.2023
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Bartender/Server
Outback Steakhouse
Osage Beach, MO
10.2021 - 01.2023
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Poured wine, beer and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender Supervisor
Regalia Hotel and Conference Center
Lake Ozark, MO
05.2020 - 08.2021
- Trained new employees on proper bar tending techniques and food safety protocols.
- Performed opening and closing procedures each day.
- Monitored patron alcohol consumption to encourage safety.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Developed and implemented innovative strategies to increase customer satisfaction.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Organized promotional events for the bar including happy hour specials, drink specials.
- Participated in weekly management meetings to discuss operational issues or concerns.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Poured wine, beer and cocktails for patrons.
- Provided guidance and support to bartenders while they served guests at the bar.
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Adhered to strict budget guidelines when making purchasing decisions.
- Created signature beverages to increase revenue and patron loyalty.
- Monitored cash intake to reduce discrepancies.
- Restocked beer and liquor regularly and after special events.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Education
Associate of Arts - General Studies
State Fair Community College
Sedalia, MO01-2014
Associate of Science - Biology
Salisbury University
Salisbury, MDSkills
- Suggestive Selling
- Beverage Preparation
- Food Service
- Salesmanship
- Basic Accounting
- Outstanding Customer Service
- Responsible Alcohol Service
- Extensive Beer Knowledge
- Handling Difficult Customers
- ABC Regulations
- Extensive Spirits Knowledge
- Creative Mixology
- Team Training and Development
- Order Management
- Menu Knowledge
- Staff Management
- Engaging Personality
- Inventory
- Proficient in Mixology
- Maintaining a Clean Bar
- Anticipating Guest Needs
Timeline
Server
First Watch
09.2023 - Current
Bartender
Paradise Restaurant and Bar
03.2022 - 09.2023
Bartender/Server
Outback Steakhouse
10.2021 - 01.2023
Bartender Supervisor
Regalia Hotel and Conference Center
05.2020 - 08.2021
Associate of Arts - General Studies
State Fair Community College
Associate of Science - Biology
Salisbury University