MARIAH BILLINGSLEY
Green Cove Springs,USA
Summary
Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Skilled communicator with 8+ years of experience in professional communication with customers, fellow teammates, and colleagues. Personable and dedicated with extensive experience in the retail sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and colleagues. Motivated to maintain customer satisfaction and proven performance to contribute to company success.
Overview
11
11
years of professional experience
Work History
Relocation Specialist
ADT Security
03.2024 - Current
- Created customized relocation plans tailored to each client''s specific needs and circumstances.
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
- Streamlined relocation processes by implementing efficient organizational strategies, resulting in reduced stress for clients.
- Provided emotional support to clients during the relocation process, understanding the challenges they faced and offering practical solutions to ease their burden.
- Trained new team members on company procedures and best practices for delivering high-quality results in relocation services.
Executive Assistant
COGNOSCERE LLC.
04.2023 - Current
- Provides professional support of virtual meetings, scheduling of all aspects of travel (domestic and international), accurate processing of expense reports with timely submission, and event and meeting preparations to include booking conference room and coordinating with catering facilities and prioritizing tasks
- Delivers effective calendar management (resolving scheduling conflicts efficiently)
- Records, assesses, analyzes and resolves office resource commitments
- Participates in special projects, embraces, and executes all other duties as required or assigned by President
Customer Service Associate
Kohls Department Store
08.2017 - 04.2023
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Educated customers on special pricing opportunities and company offerings
- Consulted with customers regarding needs and addressed concerns
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Supported operational improvements and resolution of problems to deliver top-notch customer service
- Recommended improvements to products and services to mitigate customer concerns
- Supported client retention by driving focused service around clients' needs
- Reduced process gaps while training new hires on products, software, operational best practices, and store protocols
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Handled large amounts of cash and balanced cash drawer daily
- Uphold strict quality control policies and procedures during customer interactions
- Supported company and clients, including addressing inquiries, resolving issues, and managing customer relations
Pet Bather
PetSmart
07.2015 - 08.2017
- Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals
- Delivered excellent service to pet owners to drive repeat business
- Bathed approximately 9-10 animals per 8-hour shift
- Consulted with owners and made recommendations on individual grooming needs of pets
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care
- Supported animal health by keeping all areas clean, neat, and properly sanitized
- Bathed, dried, and groomed over 10 animals each day
- Washed, groomed, and trimmed each animal to enhance coat health
- Consulted with clients about desired cuts and styles for individual animals
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness
Pet Care Specialist
PetSmart
11.2013 - 06.2015
- Fed pets on-schedule and with appropriate food for developmental or health requirements
- Ensured pets receive proper care through effective implementations of the policies and procedures
- Analyze and regularly monitor guests for stress, behavioral, and health issues to ensure safety of the pet
- Performed all tasks necessary to maintain the health and welfare of our pet guests
- Kept facility areas clean, neat, and sanitized for optimal animal health and well-being
- Monitored pets for signs of distress, injury and illness and coordinated caring responses
- Communicated positively with clients to understand and meet pets' unique needs
- Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods
- Maintained clean and orderly play yards, kennels, and cages
- Followed consistent safety procedures, including maintaining visible animal identification and checking tags to minimize care errors
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems
- Pitched in with laundry duties, including washing, drying, and folding towels during busy periods, ensuring consistent workflow
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals
- Promoted optimal animal health by feeding and watering on regular schedule
- Walked dogs while enforcing good behavior and manners
Education
High School Diploma -
Forest Park High School
Woodbridge, VA06.2013
Skills
- Microsoft (MS) Office proficiency
- Inbound and Outbound Calling
- Customer Support/Service
- Problem/Issue Resolution
- Customer Service Verbal Communication
- Credit card payment processing
- Problem-solving abilities
- In-store support
- Courteous demeanor
- Sales expertise
- Retail sales customer service
- Conflict mediation
Client Relationship Building
Timeline
Relocation Specialist
ADT Security
03.2024 - Current
Executive Assistant
COGNOSCERE LLC.
04.2023 - Current
Customer Service Associate
Kohls Department Store
08.2017 - 04.2023
Pet Bather
PetSmart
07.2015 - 08.2017
Pet Care Specialist
PetSmart
11.2013 - 06.2015
High School Diploma -
Forest Park High School
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