Mariah Brady
San Antonio,TX
Summary
Dynamic Key Manager with a proven track record at Outback Steakhouse, excelling in operations management and customer service. Enhanced guest satisfaction through effective problem-solving and team leadership, while optimizing staff efficiency. Skilled in POS operations and fostering a collaborative work environment, driving success in high-pressure settings.
Overview
13
13
years of professional experience
Work History
Key Manager
Outback Steakhouse
08.2018 - Current
- Oversaw daily restaurant operations, ensuring compliance with safety and health regulations.
- Trained and mentored new staff on service standards and operational procedures.
- Developed schedules to optimize staff efficiency during peak hours and special events.
- Enhanced guest experience by addressing concerns promptly and effectively resolving issues.
- Collaborated with kitchen staff to maintain timely food preparation and service delivery.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Bartender Trainer
Outback Steakhouse
10.2012 - Current
- Supported implementation of safety and sanitation standards in bartending operations.
- Learned to utilize point-of-sale systems for order processing and inventory tracking.
- Observed experienced bartenders to understand customer service best practices.
- Collaborated with team members to maintain clean and organized bar area.
- Adapted quickly to fast-paced environment while delivering quality service to patrons.
Guest Service Representative
Hyatt Hill Country Golf Club
04.2018 - 09.2019
- Provided exceptional guest service by addressing inquiries and resolving issues promptly.
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
- Maintained knowledge of hotel services and local attractions to enhance guest experiences.
- Collaborated with team members to uphold cleanliness and organization in the lobby area.
- Recommended dining options and activities based on guest preferences to personalize experiences.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Key Manager
Napa Flats Wood-fired Kitchen
01.2014 - 10.2017
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Spearheaded marketing efforts that increased brand awareness among target demographics leading to higher sales figures.
- Increased customer satisfaction, successfully managing client relationships and promptly addressing concerns.
- Fostered positive work environment, leading by example and encouraging open communication among team members.
- Trained newly hired sales team in upselling techniques.
Education
High School Diploma -
John Paul Stevens High School
San Antonio, TXSkills
- Customer service
- Store organization
- Operations management
- POS operations
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Inventory and stocking
- Scheduling and Time-tracking
Timeline
Key Manager
Outback Steakhouse
08.2018 - Current
Guest Service Representative
Hyatt Hill Country Golf Club
04.2018 - 09.2019
Key Manager
Napa Flats Wood-fired Kitchen
01.2014 - 10.2017
Bartender Trainer
Outback Steakhouse
10.2012 - Current
High School Diploma -
John Paul Stevens High School