MARIAH BRIGHAM
Crawfordville
Summary
Experienced Front Desk Patient Coordinator with a strong focus on managing patient relations and ensuring accurate billing practices. Skilled in greeting visitors, answering inquiries, and efficiently managing files. Recognized for consistently delivering excellent customer service while maintaining strict confidentiality. Proficient in payment processing and adept at problem-solving within the fast-paced environment of a medical setting.
Overview
9
9
years of professional experience
Work History
Front Desk Patient Coordinator
GoodSmiles
08.2023 - Current
- Developed patient relations by maintaining a professional demeanor and answering inquiries with accuracy and efficiency
- Followed up on outstanding payments from insurance companies or patients in a timely fashion
- Ensured that all necessary paperwork was completed prior to patient's visit or procedure
- Provided clerical support such as filing documents, photocopying records and faxing forms as needed
- Interacted with medical personnel to coordinate care for patients according to their individual needs
- Greeted and checked-in patients in a timely manner, while providing excellent customer service
- Reviewed account balances on a regular basis to ensure accurate billing practices were followed
- Facilitated communication between the front desk team members and other departments within the organization
- Processed incoming calls promptly, responding to inquiries in an informative yet courteous manner
- Maintained records of patient visits, payments and insurance information accurately and confidentially
- Handled sensitive financial data with discretion, ensuring compliance with HIPAA regulations
- Used computer and job-related software to compile and record medical charts and reports
- Transmitted correspondence and medical records by mail, e-mail and fax
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations
- Performed bookkeeping duties, such as credits, and collections, preparing and sending financial statements and bills and keeping financial records
- Explained admitting procedures and obtained signatures on admission, clinical and financial forms
- Identified insurance payer sources and verified insurance coverage
- Collected copayments and deductibles in alignment with insurance coverage
- Determined estimated appointment costs by researching and reviewing medical treatments, tests, medications
- Complied with all HIPAA regulations and organizational standards of patient confidentiality
Administrative Assistant
Drs. Davalos and Jones
05.2022 - 08.2023
- Obtained and entered demographic, clinical and financial data into computer system
- Checked voicemails throughout work day to return patient calls within set timeframes
- Received and routed incoming mail, packages, and deliveries
- Filed records to keep system efficient and information organized
- Ordered, organized, and rotated supplies
Receptionist
Morgan & Morgan
09.2020 - 09.2021
- Answered telephone calls to provide information, take messages and set up appointments
- Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance
- Stayed on top of the whereabouts of all staff members throughout the day
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Guided visitors to staff members and business locations with warm, personable approach
Legal Secretary- Receptionist - Runner
Nelson Mullins Broad and Cassel
05.2018 - 08.2020
- Assisted complex litigation team with pleadings and indexes
- Filed documents with the local court systems
- Assisted office manager with attorney billing and schedules
- Delivered time based documents to clients, local court, and associated agencies
- Set up meeting spaces, organized supporting materials and secured services such as catering for longer conferences
Receptionist
Morgan & Morgan
02.2016 - 05.2018
- Supported the work of office staff by providing skilled clerical assistance
- Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters
Education
Wakulla County High School
Crawfordville, FL06.2015
Skills
- Greet Visitors
- Answer Telephone Calls
- Route Correspondence
- Manage Files
- Verbal Communication
- Attention to Detail
- Multitasking
- Supply Management
- Problem-Solving
- Payment Processing
- Microsoft Office
- Scheduling
- Time management
- Training
- Inventory coordination
- Insurance verification
- Medical billing
- HIPAA compliance
- Data entry
- Financial recordkeeping
- Appointment coordination
- Patient confidentiality
- Verbal and written communication
- Claims processing
- Patient flow management
Timeline
Front Desk Patient Coordinator
GoodSmiles
08.2023 - Current
Administrative Assistant
Drs. Davalos and Jones
05.2022 - 08.2023
Receptionist
Morgan & Morgan
09.2020 - 09.2021
Legal Secretary- Receptionist - Runner
Nelson Mullins Broad and Cassel
05.2018 - 08.2020
Receptionist
Morgan & Morgan
02.2016 - 05.2018
Wakulla County High School
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