Mariah Briski
Graham,WA
Summary
Cheerful Customer Service Professional experienced in enhancing customer satisfaction and resolving complaints. Achieved significant reductions in customer dissatisfaction through effective communication and focused solutions. Thrives in fast-paced environments and excels under pressure, demonstrating strong adaptability and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Family Resource Home Care
Tacoma, Washington
02.2026 - Current
- Assisted clients with daily living activities, including bathing and dressing.
- Provided personal care to clients, ensuring comfort and safety.
- Administered medications according to prescribed schedules and guidelines.
- Supported client in taking medications independently to promote adherence.
- Communicated effectively with family members about client needs and progress.
- Maintained accurate records of client care and progress notes.
- Documented care provided and submitted notes to supervisor.
- Collaborated with healthcare professionals to develop individualized care plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals and snacks according to prescribed diets.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Engaged patients in recreational activities such as reading books or playing games.
- Supported clients in social activities to promote engagement and well-being.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Call Center Representative lll
MultiCare Health
Auburn, WA
12.2023 - 01.2026
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming calls from patients and families, providing information and support.
- Provided empathetic customer service while managing high call volumes daily.
- Assisted patients with appointment scheduling and verification, ensuring timely access to healthcare services.
- Documented patient inquiries and concerns using hospital information systems.
- Collaborated with healthcare teams to relay critical patient information swiftly.
- Maintained confidentiality of patient records in compliance with HIPAA standards.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer issues by de-escalating calls, enhancing patient satisfaction and trust.
- Conducted follow-up calls to confirm resolution of customer inquiries, reinforcing commitment to quality service.
Call Center Representative
Seattle Reproductive Medicine
Seattle, Washington
08.2022 - 05.2023
- Answered incoming calls from patients and families, providing information and support.
- Provided empathetic customer service while managing high call volumes daily.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Assisted patients with appointment scheduling and verification processes efficiently.
- Resolved issues by guiding patients through hospital services and procedures clearly.
- Collaborated with healthcare teams to relay critical patient information swiftly.
- Documented patient inquiries and concerns using hospital information systems.
- Maintained confidentiality of patient records in compliance with HIPAA standards.
Call Center Representative
MultiCare Good Samaritan Hospital
Puyallup, WA
09.2018 - 07.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints, ensuring customer satisfaction.
- Provided empathetic customer service while managing high call volumes daily.
- Handled difficult calls with strong telephone etiquette, promoting positive customer experiences.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Trained new representatives on call handling protocols and hospital services effectively.
- Maintained confidentiality of patient records in compliance with HIPAA standards.
Sales Associate
Kohl's
Puyallup, WA
02.2017 - 01.2018
- Sold products by highlighting unique features and educating customers on proper application, enhancing customer satisfaction.
- Supported teammates in achieving collective sales objectives with salesprocessing tasks to meet daily sales goals.
- Arranged merchandise with signage and appealing displays to boost customer engagement and effectively clear overstock.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales processing tasks, contributing to achievement of daily sales goals.
Education
75 Hours Of DSHS Approved Basic Training - Basic Training
Family Resource Home Care
05.2026 - 05.2026
Puyallup Online Academy
Puyallup, WA 01.2017 - 06.2017
Core Basic Training - Core Basic Training
Family Resource Home Care
Skills
- Patient care
- Bedside care
- Care plan development
- Patient advocacy
- Infection control
- Lifting techniques
- Medical terminology
- Medical charting
- Electronic Health Records
- HIPAA compliance
- Customer service
- Customer care
- Effective communication
- Communications
- Schedule Management
- Record keeping
- Billing Procedures
- Insurance Verification
- Call Center Management
- Call center
- Nutrition Basics
- Emotional support
- Client compassion
Languages
English
Timeline
75 Hours Of DSHS Approved Basic Training - Basic Training
Family Resource Home Care
05.2026 - 05.2026
Home Health Aide
Family Resource Home Care
02.2026 - Current
Call Center Representative lll
MultiCare Health
12.2023 - 01.2026
Call Center Representative
Seattle Reproductive Medicine
08.2022 - 05.2023
Call Center Representative
MultiCare Good Samaritan Hospital
09.2018 - 07.2022
Sales Associate
Kohl's
02.2017 - 01.2018
Puyallup Online Academy
01.2017 - 06.2017
Core Basic Training - Core Basic Training
Family Resource Home Care