Mariah Brooks
Temecula,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities eager to secure entry-level position to where I can enhance productivity, learn more professional skills, and to help team achieve company goals. Devoted to giving every customer a positive and memorable experience. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Courtesy Clerk
Albertsons Grocery Store
Temecula, CA
07.2023 - Current
- Greeted customers and provided assistance in locating items.
- Maintained cleanliness of checkout area and whole store by sweeping floors and wiping down counters.
- Provided excellent customer service by being friendly and courteous at all times.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning, and overall well being of the store.
- Checked expiration dates on food products before placing them on shelves.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Took unwanted items from checkout to proper location.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Answered questions about current, seasonal and special sales.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Referred unresolved customer grievances to designated departments for further investigation.
- Supported sales team members to drive growth and development.
- Cleaned up spills, broken glass, needles or other hazardous items encountered throughout the store.
- Collected all trash and took out to garbage.
Babysitter
Family
Temecula, United States
09.2019 - Current
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands and share by leading by example.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Administering medication when needed according to parent instructions.
- Maintaining a positive attitude while being patient and understanding with the children.
- Developing creative ways to encourage learning through everyday experiences.
Volunteer
Temeku Hills Homeowners Association
Temecula, United States
12.2021 - 04.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Packing Associate
Mazz Hanna
Temecula, United States
03.2020 - 03.2021
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Documented order updates by inputting data into company notebooks.
- Maintained updated inventory list of all company stock.
Education
High School Diploma -
Rancho Vista High School
Temecula, CA03-2024
Skills
- Time Management
- Goal Oriented
- Teamwork And Collaboration
- Community & Customer Service
- Staff Assistance
- Attention to Detail
- Guest Greeting
- Efficient And Courtesy
- Outgoing And Friendly
- Problem Resolution
- Store Cleaning
- Grocery Bagging
- Effective Communication
Timeline
Courtesy Clerk
Albertsons Grocery Store
07.2023 - Current
Volunteer
Temeku Hills Homeowners Association
12.2021 - 04.2022
Packing Associate
Mazz Hanna
03.2020 - 03.2021
Babysitter
Family
09.2019 - Current
High School Diploma -
Rancho Vista High School