Mariah Brooks
Converse
Summary
Dedicated and results-driven professional with over 10 years of experience in engine manufacturing, specializing in Operations, Supervision, Quality Control, RCCA, FMEA, and Lean principles. Proven ability to drive process improvements and ensure product quality in fast-paced environments. Currently serving on the Sales and Marketing team, providing strategic sales support for the North American region. Adept at bridging technical expertise with customer-focused solutions to enhance client satisfaction and business growth.
Overview
13
13
years of professional experience
Work History
Sales Support Specialist
Caterpillar
07.2023 - Current
- Collaborated with the sales team in driving the company's business growth.
- Engaged with customers to proactively assess and understand needs and challenges.
- Maintained customer information within Salesforce.
- Created and published reports within Salesforce for visibility for account managers, sales managers, and directors
- Generates, maintain,s and publishes pricing for all customer accounts in support of sales operations.
- Conducted training sessions for new sales staff, sharing best practices and product knowledge.
- Support the introduction of new products.
- Analyze product application, configuration, and utilization that provide the best customer solutions.
- Creates 3D models for customers and new products.
- Tracked sales data and reported results to management teams for strategic planning purposes.
- Analyzed competitors' offerings regularly to stay informed about the market landscape.
Internal Quality Supervisor
Caterpillar Inc.
11.2019 - 07.2023
- Developed and kept up to date SFMEAs (Safety Failure Modes and Effects Analysis) for every Quality Gate, identifying every safety risk and giving the resources required to maintain the lowest overall injury risk score possible.
- Created a quality inspection training program for all quality inspectors, which reduced the overall missed DPU from 0.075 to 0.050 and the PDI DPU from 0.09 to 0.04.
- Created Quality Gate Check-sheet time study to understand current check sheet optimization.
- Worked with the design team to provide 3D models for our most vulnerable customers' model comparison inspections for ADQ Defects.
- Established Checksheet Management Process to manage our static and dynamic inspection items at the quality gates.
- Developed monthly reports showing defect trends.
- Added all consumer touch points to our quality gates to improve the ability to detect defects that can affect customer satisfaction.
- Improved quality gate data entry process by developing an electronic PLEX form.
- Investigates opportunities that customers report to our Product Quality team in the Daily Customer Concern Notification meetings.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Collaborated cross-functionally with supervisors from departments such as Operations and Manufacturing Engineering to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
- Developed monthly reports showing inspections and improvements.
- Served as point of contact for individuals seeking warranty information and worked to resolve customer conflicts and product issues.
- Conducts weekly audits across all product lines for compliance conformance and assisted managers to drive solutions for any nonconformance issues.
Operations Section Manager
Caterpillar Inc.
04.2018 - 11.2019
- Reduced scrap cost by 20% in 6 months saving $3,535.78 by using thorough RCCA (Root Cause Corrective Action).
- Encouraged and enforced Safety Culture through engagement resulting in winning the Hand Safety Challenge in C13 Applications for the entire facility.
- Won the Operational Excellence award twice by directing Team Leads to follow BIQ (Built-In-Quality) governance.
- Exceeded daily velocity targets by optimizing cross-training versatility within value stream.
- Demonstrates and advocates values in action by intentionally developing personal leadership and driving team engagement.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Monitored production targets to meet company and customer demands.
- Coordinated with other departments to align production with customer requirements.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
Operations Team Leader
Caterpillar Inc.
02.2013 - 04.2018
- Led safety culture development in my team that resulted in winning the 2015 Annual Safety award for best section.
- Contributed to the debut of the C7 engines, a new product on the C13 line.
- Won the Built-In-Quality monthly award four times for C13 Applications and C13 Long Block Test.
- Reduced the number of defects by 52% within 5 months using the Built-In-Quality Process on C13 Second Shift.
- Motivated and trained employees to maximize team productivity.
- Created Onboarding Team Leader Training Guide for new employees.
- Developed and conducted a Built-In-Quality training class for all Team Leaders on second shift to improve their knowledge and capabilities.
Education
Associate of Arts - Business Administration
St. Phillip's College
San Antonio, TX12.2026
Skills
- Process Improvement
- QMS/ISO 9001:2015 Internal Auditor
- Market research
- Supervisor and leadership
- LEAN Principles
- Analytical skills
- Teamwork and collaboration
- Salesforce expertise
- Customer relationship management
- Microsoft office expertise
- Effective communication
- Problem-solving aptitude
Timeline
Sales Support Specialist
Caterpillar
07.2023 - Current
Internal Quality Supervisor
Caterpillar Inc.
11.2019 - 07.2023
Operations Section Manager
Caterpillar Inc.
04.2018 - 11.2019
Operations Team Leader
Caterpillar Inc.
02.2013 - 04.2018
Associate of Arts - Business Administration
St. Phillip's College