Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Kimberly Robles

Los Angeles,CA

Summary

Detail-oriented professional with 8+ years of experience in customer service, excelling in high-pressure environments with professionalism and efficiency. Demonstrates strong leadership, team collaboration, and decision-making abilities. Bilingual in English and Spanish, with a proven track record of providing exceptional customer experiences and building positive relationships with both clients and colleagues.

Overview

9
9
years of professional experience

Work History

VIP Cashier

4play Gentleman's Club
Los Angeles, CA
10.2016 - Current
  • Processed high-volume cash and credit transactions with discretion and accuracy.
  • Cultivated a professional atmosphere to enhance client satisfaction.
  • Resolved guest concerns promptly to deliver exceptional customer service.
  • Ensured compliance with club policies to uphold professionalism in all interactions.
  • Maintained accurate logs of dancer room usage, tracking time spent for proper billing.
  • Reconciled cash drawers and generated end-of-shift financial reports with precision.

VIP Cashier

Plan B Gentleman's Club
Los Angeles, CA
10.2016 - Current
  • Processed high-volume cash and credit transactions swiftly and accurately in a VIP environment.
  • Maintained confidentiality when managing sensitive guest information.
  • Reconciled cash drawers and generated end-of-shift financial reports with precision.
  • Collaborated with host servers and management to deliver seamless service for VIP clients.
  • Provided friendly, efficient customer service while upholding a professional demeanor.
  • Monitored inventory of cash and point-of-sale materials to ensure smooth transaction flow.
  • Maintained accurate logs of dancer room usage, tracking time spent for proper billing.

Barista

Yogurt Land
Culver City, CA
03.2020 - 01.2021
  • Prepared and served frozen yogurt, beverages, and toppings according to company standards.
  • Delivered friendly, attentive customer service in a fast-paced environment.
  • Maintained cleanliness and organization of food prep and self-serve areas.
  • Handled cash, credit, and mobile payments with accuracy and efficiency.
  • Restocked supplies and monitored inventory to ensure consistent product availability.

Education

High School Diploma -

Helen Bernstein High School
Los Angeles, CA
01-2015

Skills

  • Cash handling and transaction processing
  • Point of sale operations
  • Customer service excellence
  • Policy compliance and conflict resolution
  • Effective communication skills
  • Time management strategies
  • Bilingual proficiency

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Barista

Yogurt Land
03.2020 - 01.2021

VIP Cashier

4play Gentleman's Club
10.2016 - Current

VIP Cashier

Plan B Gentleman's Club
10.2016 - Current

High School Diploma -

Helen Bernstein High School

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