Mariah Cans
LARGO,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Supervisor
Cypress Palms
10.2021 - Current
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Certified Medication Technician
Princeton Village Assisted Living
08.2018 - 04.2020
- Reviewed patient progress to document effects of any prescribed medication.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
Server
Brookdale Assisted Living
09.2017 - 08.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Front Desk Receptionist
Advanced Urology Institute
01.2015 - 09.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Academy For Careers In Television And Film
Long Island City, NY06.2016
Skills
- Guest Satisfaction
- Staff Training
- Department Coordination
- Invoice Processing
- Employee Performance Reviews
- Employee Evaluation
- Customer Relationship Management
- Health and Safety Compliance
- Customer Service
- Document Control
- Verbal and Written Communication
- Telephone Skills
- Database Administration
- Multi-Line Telephone Systems
- Time Management
Certification
- MT - Medical Technologist
Timeline
Assistant Housekeeping Supervisor
Cypress Palms
10.2021 - Current
Certified Medication Technician
Princeton Village Assisted Living
08.2018 - 04.2020
Server
Brookdale Assisted Living
09.2017 - 08.2018
Front Desk Receptionist
Advanced Urology Institute
01.2015 - 09.2017
High School Diploma -
Academy For Careers In Television And Film