Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Carr

Jacksonville,NC

Summary

Seasoned management professional with comprehensive experience in rapidly acquiring new knowledge and applying it effectively, leading teams, and optimizing processes. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and upholding policies. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Driven by a passion for continuous learning and successfully navigating obstacles.

Overview

9
9
years of professional experience

Work History

General Manager

Planet Fitness
Jacksonville, NC
02.2017 - 10.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Manager

Planet Fitness
New Bern, NC
06.2016 - 02.2017
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.

Member Services Representative

Planet Fitness
New Bern, NC
10.2015 - 06.2016
  • Greeted customers in a friendly and professional manner.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Provided input into developing new processes for improving customer service standards.
  • Answered member questions about products and services.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.

Education

Some College (No Degree) - Health Sciences

University of Florida
Gainesville, FL
01-2012

High School Diploma -

Gov. Thomas Johnson High School
Frederick, MD
05-2011

Skills

  • Customer Relationship Management
  • Time and Resource Optimization
  • Multimillion-dollar P&L Management
  • Performance Evaluations
  • Operations Oversight
  • Exceptional interpersonal communication
  • Leadership and team building
  • Purchasing and planning

Timeline

General Manager

Planet Fitness
02.2017 - 10.2024

Assistant Manager

Planet Fitness
06.2016 - 02.2017

Member Services Representative

Planet Fitness
10.2015 - 06.2016

Some College (No Degree) - Health Sciences

University of Florida

High School Diploma -

Gov. Thomas Johnson High School

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Mariah Carr