MARIAH CARRIGAN
DeSoto
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claims Adjuster
statefarm
10.2022 - Current
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations
- Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Investigated and evaluated coverage, liability and damages for insurance claims
- Conducted interviews with witnesses, claimants, insureds and experts associated with a claim
Freight Dispatching
Legacy Haul Dispatching
12.2020 - 10.2022
- Schedule freight deliveries and arrange pickups of shipments and parcels
- Coordinated pickups and deliveries across united states
- Communicated with customers daily about freight movements and delivery timetables
- Coordinate and manage schedules of truck drivers to ensure products and goods are picked up and delivered in a timely manner
- Handled customer escalations from drivers to solve issues and restore customer satisfaction
- Developed and maintained courteous and effective working relationships
Service coordinator
Cbre
02.2017 - 10.2019
- Type format, proofread, and edit correspondence and other documents
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Review files, records, and other documents to obtain information to respond to requests
- Communicate with internal and external clients to answer questions, disseminate or explain information, take orders, and address complaints
- Offered advice and assistance to customers, paying attention to special needs or wants
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes
Work Room Clerk
Baylor Medical Center
03.2012 - 04.2016
- Picking up specimens (fluid, blood, urine, tissue) from various locations within the hospital for testing, while stocking and maintaining supplies such as, but not limited to (syringes, needles, tubes,24hr urine containers), etc
- That are needed at these same locations
- Maintaining the supplies and filling supply orders to various Baylor annex clinics, while helping out on the phones in Central Collecting
- Doing other duties that are deemed necessary for the function of the lab
- Phlebotomist
- Responsible for drawing blood from patients and delivering blood to local laboratories for testing
Education
Esthetics - undefined
Ogle School Hair Skin Nails
Dallas, TXHigh School Diploma -
Lancaster High School
Lancaster, TX06.2009
Skills
- Excellent team player
- Claim Handling
- Billing
- Decision-making
- Customer service
- Verbal and written communication
Certification
Auto Adjuster
Timeline
Claims Adjuster
statefarm
10.2022 - Current
Freight Dispatching
Legacy Haul Dispatching
12.2020 - 10.2022
Service coordinator
Cbre
02.2017 - 10.2019
Work Room Clerk
Baylor Medical Center
03.2012 - 04.2016
Esthetics - undefined
Ogle School Hair Skin Nails
Auto Adjuster
High School Diploma -
Lancaster High School
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