Mariah Carringer
Phoenix,AZ
Summary
Driven and dependable candidate with more than 12 years of specialization in customer relations dedicated to exceeding business goals with a strong work ethic and an advanced problem-solving aptitude.
Overview
12
12
years of professional experience
Work History
Research Analyst
Cenlar FSB
03.2021 - 04.2024
- Managed a portfolio of loans to ensure timely payment application, proper account maintenance, and accurate recordkeeping.
- Conducted comprehensive audits of mortgage files, identifying discrepancies and rectifying errors within compliance.
- Increased accuracy of financial data by diligently reviewing and reconciling borrower payments and analyzing escrow accounts.
- Provided exceptional customer service by accurately answering questions related to mortgage terms, payments, escrow accounts, taxes, insurance premiums, prepayment penalties.
- Enhanced team productivity, prioritizing tasks and cross-training on multiple key job functions.
Mortgage Servicing Professional
Cenlar FSB
09.2019 - 03.2021
- Resolve homeowner and client complaints inquiring in-depth research and provide explanations of research resolutions/problems
- Accurately notating accounts of all communications with the customers to provide a detailed history of contact and account activity
- Educate homeowners/customers about mortgage servicing and best practices to maintain a current accurate account.
Sr. Collections Specialist
Target Financial Services
06.2018 - 08.2019
- Assist and notify customers of delinquent accounts by telephone Arrange for debt repayment, repayment scheduling and establish hardship plans, based on customers' financial situations
- Persuade customers to pay amounts due on credit accounts and advise on necessary actions and strategies to maintain a current account
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers, settlements, and bankruptcies.
Team Leader Operations/ HRSA
Teletech
04.2017 - 06.2018
- Established project control procedures such as project forecasts and call volume
- Trained and mentored staff to ensure smooth transitioning of any new programs and software
- Weekly coaching's per agent to capitalize on the latest trends, strengths, and areas of improvement
- Time-card adjustments and schedule management
- Modified project manuals and technical documentation primarily used by the Quality Assurance team
- Evaluated calls to monitor quality assurance and compliance.
Customer Service Associate/HRSA
Teletech
09.2016 - 04.2017
- Answered an average of 57 calls per day solving customer related issues and directing calls to the appropriate division
- Gather data to determine eligibility requirements for loan forgiveness and/or scholarships based on select professions in the medical field or required subjects leading up to a degree in the medical field
- Interpret program and application information to customers seeking additional support.
Assistant Store Manager
Circle K
06.2012 - 08.2016
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Counted cash drawers and made bank deposits
- Inventory stock and reorder before dropping below predetermined levels
- Examined merchandise to verify items were correctly priced and displayed
- Conducted store inventories weekly and managed store audits
- Stocked and replenished merchandise according to store merchandising layouts.
Education
GED -
Maricopa Community Colleges - Mesa Community College
Mesa, Arizona06.2016
Skills
- Financial Accounting Abilities
- MS Windows proficient
- Microsoft Outlook, Word and Excel
- Data Management
- Customer Relations
- Loan Servicing Expertise
- Collections Management
Timeline
Research Analyst
Cenlar FSB
03.2021 - 04.2024
Mortgage Servicing Professional
Cenlar FSB
09.2019 - 03.2021
Sr. Collections Specialist
Target Financial Services
06.2018 - 08.2019
Team Leader Operations/ HRSA
Teletech
04.2017 - 06.2018
Customer Service Associate/HRSA
Teletech
09.2016 - 04.2017
Assistant Store Manager
Circle K
06.2012 - 08.2016
GED -
Maricopa Community Colleges - Mesa Community College