Mariah Carroll
Chesterfield, MI,United States
Summary
Committed and professional college graduate with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Advisor
Elder Hyundai/Genesis of Macomb
10 2023 - Current
- Answered a high volume phone calls to schedule appointments for customers and answer questions they may have about their vehicles.
- Met sales goals on a weekly and monthly basis.
- Maintained good relationships with customers to ensure the continuation of their business.
- Managed 50-60 customer accounts every week.
- Made outbound calls for customer follow-up to ensure satisfaction on every visit.
- Consulted with and educated customers about problems with their vehicle and provided estimates for repairs.
Service Advisor
Mercedes-Benz Of St Clair Shores
11 2022 - 10 2023
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created estimates for customers based on necessary car parts, labor, and other expenses.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
Pharmacy Technician
CVS Pharmacy
06 2020 - 11 2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Supervisor
Tim Hortons
02.2014 - 07.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
Bachelor Of Health Science - Health Administration
Eastern Michigan University
Ypsilanti, MI05.2022
Skills
- Attention to Detail
- Sales Expertise
- Customer Service
- Efficient and Detail-Oriented
- Team Collaboration
- Excellent Communication
- Instructional Leadership
- Upbeat and Positive Personality
- Multitasking and Organization
- Performance Goals
- Customer Account Management
- Client Rapport-Building
Timeline
Supervisor
Tim Hortons
02.2014 - 07.2017
Service Advisor
Elder Hyundai/Genesis of Macomb
10 2023 - Current
Service Advisor
Mercedes-Benz Of St Clair Shores
11 2022 - 10 2023
Pharmacy Technician
CVS Pharmacy
06 2020 - 11 2022
Bachelor Of Health Science - Health Administration
Eastern Michigan University
Similar Profiles
THAO NGUYENTHAO NGUYEN
Account Receivable / Dealer trade / DMV assistant at Puente Hills Hyundai / South Bay Hyundai / Genesis of South BayAccount Receivable / Dealer trade / DMV assistant at Puente Hills Hyundai / South Bay Hyundai / Genesis of South Bay
CYNTHIA REUSCHECYNTHIA REUSCHE
AUTOMOTIVE BILLER, GENERAL OFFICE at ELDER HYUNDAIAUTOMOTIVE BILLER, GENERAL OFFICE at ELDER HYUNDAI
James SerratoJames Serrato
Sales Manager/Finance Manager at Feldman Hyundai/GenesisSales Manager/Finance Manager at Feldman Hyundai/Genesis
Emani ByrdEmani Byrd
Student CO-OP Fleet Procurement and Strategy at DTE EnergyStudent CO-OP Fleet Procurement and Strategy at DTE Energy
Devaughn GilyardDevaughn Gilyard
Property Field Adjuster at Liberty MutualProperty Field Adjuster at Liberty Mutual